Mobile Network Operation Administrator
Mobile Network Operation Administrator
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Job Description
Job Title: Mobile / Network Operation Administrator
Contract Period: 11/1/202410/31/2025
Work location: Plano TX 75023
Actual Product and/or Geographic Responsibilities (if applicable):
Corporate Mobile and Network operation and maintenance
POSITION SUMMARY:
One who understands cellular mobile and telecommunication and great customer support and clerical skill.
ESSENTIAL JOB DUTIES and RESPONSIBLITIES may include but are not limited to the following:
% of time
Position Summary breakdown by % of time spent on job duties/responsibilities
60%
1. Performs varied tasks of moderate complexity requiring the application of standard procedures and criteria. Responsible for troubleshooting problems of corporate cellular mobile for endusers. IT/Mobile asset management and logistics. Demonstrates a degree of experience managing vendor/carrier on enduser support.
40%
2. Takes responsibility of work order requests by clients and completes tasks with quality in mind all the time and delivers results through quick action.
3. voice service management and enduser support.
REQUIRED QUALIFICATIONS (only fillout areas that are applicable):
Education:
4year college degree
Field Of Study: Telecommunications
Experience Knowledge and/or Skills:
(Examples: # of years of individual experience experience with tools technology customers)
1. IPT support
- Admin and maintain corporate cloud voice service (Samsung SCME)
- Onsite user support
- Monthly voice service utilization report
- Voice inventory
- NonCorp Internet
- ISP/Service management
- Coordinate onboarding new circuit from order to install
- Coordinate terminating existing circuit
- Service ticket open/follow up with ISP
- Service usage audit
- Service report (usage and RFO)
- Network Operation
- Collaborate with local network engineering team to provide ongoing support troubleshooting testing and maintenance of WAN/LAN
- Collaborate with local/remote network engineering team to support network project
- Mobile Service
- Asset retrieval
- General Terminated users asset management & logistics Mobile & PC assets
- General active users asset upgrade & repair asset management & logistics Mobile
- Utilize Asset Management Database System and Update Device Return Status
- Send a FOTA push message to the terminated and active users for asset retrieval
- Generate weekly/monthly/quarterly asset retrieval status
- Generate and distribute corporate communication
- Support general users and HRs regarding asset retrieval request status
- Communicate with Mobile & IT Tier1 and Tier2 teams for users asset return status update
- Generating service report
- Perform quarterly asset audits and provide result analysis
Computer Skills:
Computer skills at level to understand and use MS Word Excel and PPT.
Travel:
35%
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit; use hands to finger handle or feel; climb or balance and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop kneel crouch or crawl. The employee must regularly lift and /or move up to 10 to 40 pounds. Specific vision abilities required by this job include close vision distance vision and color vision.
PREFERRED QUALIFICATIONS:
preferred):
A Certified Preferred but not required
MS WORD , TROUBLESHOOTING
Employment Type
Full Time
