Reservation Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Reservation Management: Handle guest reservations through various channels including phone email and online platforms ensuring accuracy and adherence to policies.
- Communication Hub: Serve as a central point of contact for guest inquiries providing information on room availability rates and hotel services. Respond promptly to emails and other communication channels.
- Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability rates and payment information.
- Guest Assistance: Assist guests with inquiries special requests and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
- Collaboration with Departments: Work closely with various departments including Sales Front Desk and Housekeeping to coordinate guest requests room assignments and other requirements.
- Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.
- Upselling and Promotion: Identify opportunities for upselling room categories packages and promotions to maximize revenue and enhance the guest experience.
Qualifications :
- Education: Diploma or equivalent; additional hospitality training is a plus.
- Experience: Previous experience in reservations or customer service roles.
- Communication Skills: Excellent verbal and written communication skills.
- Computer Proficiency: Familiarity with reservation systems and proficiency in Microsoft Office.
- Customer Approach: Dedication to providing exceptional customer service and creating positive guest experiences.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
