Director of Housekeeping
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Job Description
Raffles and Fairmont Doha are seeking a seasoned and dynamic Director of Housekeeping to lead and manage the housekeeping department for our luxury hotel properties. The ideal candidate will have a proven track record of excellence in housekeeping management exceptional leadership skills and the ability to ensure the highest standards of cleanliness and guest satisfaction.
Key Responsibilities:
Leadership and Management:
- Oversee all housekeeping operations including room cleaning public area maintenance laundry services and staff management.
- Lead mentor and develop a diverse housekeeping team ensuring high morale motivation and performance.
- Develop and implement housekeeping policies procedures and standards to ensure exceptional service and guest satisfaction.
- Collaborate with other departments to ensure smooth operations and address any housekeepingrelated issues.
Operational Excellence:
- Ensure all guest rooms public areas and backofhouse areas are cleaned and maintained to the highest standards.
- Conduct regular inspections of guest rooms public areas and backofhouse areas to ensure compliance with hotel standards.
- Monitor and manage housekeeping budgets including labor supplies and equipment.
- Implement costcontrol measures without compromising quality and service standards.
Guest Satisfaction:
- Address and resolve guest complaints and feedback related to housekeeping services promptly and effectively.
- Maintain a strong presence in guest areas ensuring a handson approach to service and guest interaction.
- Collaborate with the front office and other departments to anticipate and fulfill guest needs and preferences.
Training and Development:
- Develop and conduct training programs for housekeeping staff to ensure consistent service standards and professional development.
- Implement performance appraisal and feedback mechanisms to encourage staff growth and improvement.
- Stay updated with industry trends and best practices incorporating them into training and operational procedures.
Health and Safety:
- Ensure compliance with health safety and hygiene standards across all housekeeping operations.
- Implement and monitor sustainability practices within the housekeeping department.
- Conduct regular safety audits and training sessions to maintain a safe working environment for staff and guests.
Inventory and Supplies Management:
- Manage inventory levels of housekeeping supplies and equipment ensuring timely procurement and cost efficiency.
- Establish relationships with suppliers and negotiate contracts to secure the best quality products and services.
Qualifications :
Qualifications:
- Bachelors degree in Hospitality Management or a related field (preferred).
- Minimum of 10 years of housekeeping experience in a luxury hotel environment with at least 5 years in a senior management role.
- Strong leadership organizational and communication skills.
- Proven ability to manage a large team and multiple properties.
- Exceptional attention to detail and commitment to delivering the highest standards of cleanliness and guest satisfaction.
- Proficiency in housekeeping management software
- Fluency in English; knowledge of additional languages is a plus.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
