Housekeeping Team Leader

Roles and responsibilities

Supervise daily operations of the housekeeping department, ensuring tasks are efficiently completed to high cleanliness and presentation standards
Train new members of the team and provide ongoing development opportunities for existing colleagues
Conduct regular inspections of guest rooms and public areas to uphold hotel cleanliness and maintenance standards
Monitor supply usage, reorder supplies as necessary, and ensure proper storage to minimize waste and control costs
Motivate and inspire the team to achieve their best, fostering a positive work environment
Ideally with a relevant degree or diploma in Hospitality or Tourism management
Minimum 2 years work experience hotel operations
Good problem solving, administrative and interpersonal skills are a must
Supervision and Leadership:
Lead the Housekeeping Team: Provide guidance, training, and support to housekeeping staff to ensure all tasks are carried out efficiently and to the highest standards.
Assign Duties: Allocate cleaning and maintenance tasks to team members based on the daily needs and priorities of the property.
Monitor Performance: Regularly check on the quality of work done by the team, provide feedback, and ensure adherence to company policies and standards.
Quality Control:
Inspect Areas: Conduct routine inspections of guest rooms, common areas, and facilities to ensure they meet cleanliness and safety standards.
Correct Issues: Identify any deficiencies or areas needing improvement, and address them promptly by either performing the task personally or instructing the team.
Guest Satisfaction: Ensure that all guest rooms and public spaces are maintained to exceed guest expectations, addressing any complaints or requests related to cleanliness.

Desired candidate profile

Training and Development:
Training New Staff: Provide orientation and on-the-job training for new housekeeping employees, ensuring they understand their duties, the proper use of cleaning products, and safety procedures.
Ongoing Education: Offer continuous training to existing team members to improve their skills and ensure they stay updated on new housekeeping techniques and technologies.
Inventory and Supplies Management:
Maintain Inventory: Keep track of cleaning supplies, linens, and equipment to ensure there are always sufficient stocks. Order new items when necessary.
Ensure Proper Storage: Ensure that all cleaning supplies and equipment are stored properly and safely.
Health and Safety:
Enforce Safety Protocols: Ensure all team members follow health and safety regulations, including the correct use of cleaning chemicals and the safe handling of equipment.
Maintain Cleanliness Standards: Ensure that all areas meet the required hygiene and cleanliness standards to prevent health hazards.
Administrative Duties:
Maintain Records: Keep records of cleaning schedules, inventory, maintenance requests, and any special instructions.
Report Issues: Report any facility maintenance issues (e.g., plumbing, electrical, etc.) to the maintenance department for immediate attention.
Coordinate with Other Departments: Work closely with other departments, such as front desk, to ensure seamless operations (e.g., early check-ins, special guest requests).