Housekeeping Coordinator

Roles and responsibilities

Supervise daily operations of the housekeeping department, ensuring tasks are efficiently completed to high cleanliness and presentation standards
Train new members of the team and provide ongoing development opportunities for existing colleagues
Conduct regular inspections of guest rooms and public areas to uphold hotel cleanliness and maintenance standards
Monitor supply usage, reorder supplies as necessary, and ensure proper storage to minimize waste and control costs
Motivate and inspire the team to achieve their best, fostering a positive work environment
Ideally with a relevant degree or diploma in Hospitality or Tourism management
Minimum 2 years work experience hotel operations
Good problem solving, administrative and interpersonal skills are a must
1. Scheduling and Staffing:
Staff Scheduling: Coordinate and create work schedules for housekeeping staff, ensuring the department is adequately staffed based on occupancy levels and guest needs. This may include assigning shifts, managing time-off requests, and adjusting schedules during peak times.
Organizing Tasks: Assign daily cleaning tasks to housekeeping staff, including room cleaning, laundry services, and maintenance of public areas. Ensure tasks are distributed fairly and that staff has the necessary tools and supplies.
Tracking Attendance: Monitor staff attendance, report absences or tardiness, and make adjustments to staffing if needed.
2. Communication and Coordination:
Liaison with Front Desk: Maintain close communication with the front desk to track guest check-ins, check-outs, and room status. This ensures the housekeeping team is aware of room turnover times and guest requests.
Guest Requests: Receive and communicate any special guest requests to housekeeping staff, such as additional linens, extra cleaning, or late checkouts, ensuring these needs are addressed promptly.
Internal Coordination: Work with other departments, such as maintenance, to address any issues related to room maintenance or cleanliness. Communicate any special requests or needs to the appropriate teams.

Desired candidate profile

Problem Solving and Conflict Resolution:

• Handling Complaints: Address any issues or complaints related to housekeeping services, both from guests and staff. Take necessary actions to resolve problems quickly and effectively.
• Coordination During Peak Times: Manage housekeeping operations during busy periods, such as high occupancy or special events, to ensure that cleaning services remain efficient and timely.

Skills and Qualities Required:

• Strong Organizational Skills: Ability to coordinate multiple tasks, manage time effectively, and prioritize housekeeping duties and staff schedules.
• Attention to Detail: Keen eye for cleanliness and standards, ensuring rooms and public areas are consistently well-maintained.
• Effective Communication: Ability to communicate clearly with staff, management, and guests, ensuring that expectations are met and concerns are addressed promptly.
• Leadership and Team Management: Ability to lead, supervise, and motivate a team of housekeeping staff. Good interpersonal skills to foster a positive and productive work environment.
• Problem-Solving: Ability to handle challenges and find quick solutions, whether it's dealing with staff issues, guest complaints, or unexpected situations.
• Customer Service Orientation: A strong focus on delivering excellent service to guests and ensuring that their needs and expectations are met.
• Time Management: Ability to manage multiple tasks efficiently, especially in high-pressure situations, to ensure that all housekeeping duties are completed on time.
• Knowledge of Safety and Hygiene Standards: Understanding of health and safety regulations in the hospitality industry, including safe handling of cleaning products and maintaining a hygienic environment.