Operations Manager Skai
Operations Manager Skai
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Job Description
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below but not limited to these:
- Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
- Long Term planning to create initiatives that furthers the outlet overall goal
- Assessing and analysing outlet budgets to find ways to minimize expenses optimize profits
- Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
- Identifying of opportunities to expand or shift course in order to take advantage of changes in the market
- Monitor the reservation status and communicate with culinary team
- Plan and control manning to meet business needs and according to budget
- Work with Talent & Culture to recruit suitable colleagues
- Control outsource labour supply casual labour and overtime
- Communicate with team during daily briefings and conduct monthly department meetingsEnsure regular training and retraining when needed
- Maintain service standards and procedures for the outlet and to ensure that they are achieved and followed by
- Ensure hygiene and food safety compliance in the outlet and related areas
- Lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
- Lead a Heartist approach to guest experience/service with the F&B team
- Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
- Work closely with the culinary team to maintain food quality and to create attractive food products that support the image of the outlet/hotel and incremental business volume
- Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
- Focus on the dining experience for LCAH members
- Implement monitor train and maintain control measures to impact food costs beverage costs labour costs and operating supply costs for the outlet and to be in line of budget
- Plan implement and measure profit enhancement programmes constantly in the areas of menu engineering profit contribution revenue generation productivity pricing and costing for products used in the outlet
- Interpret financial reports: create and implement plans or promotion to improve profits for the outlet
- Compile financial data and use the data to coach the service team how to use suggestive selling to improve the overall financial performance
- Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise
- Recruit develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
- Support the F&B team to be consistent in service use a collaborative enabling leadership style have regular team meeting
- Drive consistent service and process improvement be entrepreneurial
- Use the performance review process to identify and develop talent for growth management performance issues using a coaching styles
- Interface the needs/requirements of other departments with the F&B Service : Laundry Property Maintenance Sales & Marketing Engineering Front Office Security Finance T&C and Culinary
- Provide a level of Safety & Security for all colleagues
- Develop own knowledge and skills to grow as a business partner and leader
Qualifications:
- 5 years in F&B management experience minimum 3 year as Outlet Manager
- Experience in similar size/style of 5* hotel
- Diploma / degree in Hospitality Management
- Knowledge in financial and marketing area
- Leadership / People management
- Good interpersonal and communication skills
- Able to work under pressure and independently
- Good interpersonal skills with ability to communicate with guests and all levels of employees
- Service oriented with an eye for details
- Strong computer skills and proficient in Microsoft OfficeWords & Excel
- Strong problem solving and decision making skills
- Effective conflict management skills respecting a diverse multicultural environment
- Can use sensitivity and discretion in supporting guest needs
- Leads to constantly improve the guest service experience and team performance
- Leadership skills developed collaborative enabling and entrepreneurial
- Career focused wanting to grow and develop selfdriven
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract recruit and promote diverse talent.
Why work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
If you feel you are ready for your next professional challenge apply on:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
