Agent
Agent
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
As a Guest Service Agent reporting to the Front Office Supervisor responsibilities and essential job description:
- Having a positive attitude towards work be selfdisciplined and selfmotivated and set a good working example for all subordinates.
- Responsible for the daily organization of the section.
- Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
- Contribute to overall operational efficiency by performing relevant duties as assigned.
- Monitor guest service personnel constantly ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
- Establish a good public relationship with all guests.
- Provide guests with the most accurate and up to date information at all times.
- Provide services and information to guests that are the most accurate and up to date possible and are delivered to the guest in the most meaningful way.
- Maintain a very good reputation for the hotel and assist to increase its overall profitability of the Hotel.
Qualifications :
- Relevant work experience in the hospitality/service industry is required preferably hotels
- Prior experience working with Opera/Opera Cloud and MS Office Suite is desired
- Excellent organizational written and verbal communication skills with a strong focus on customer service
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively in a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Flexible availability to work mornings nights weekends and public holidays
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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