Tamayyaz Guest Relations Agent Saudis Only
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Prepare for daily arrivals in terms of room allocation check traces for any special requests of guests.
- Register and process check in for all arrivals.
- Update and check guest information into the computer after a complete check in.
- Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up report it immediately to supervisors.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message to guests.
- To check the paymaster and assist Supervisors to have No paymasters pending.
- Review log book verify outstanding and follow up pending. Identify if any special assignment for the day.
- Check Hotel situation occupancy functions groups VIPs.
- File daily reception report and documents systematically.
- Attend briefings; take notes and action with appreciated follow up.
- Focus on the guests maintain eye contact and ensure all guest at the desk are acknowledged.
- At the end of the shift or the day communicate all information that the next shift has to know for a well running of the operations.
- Coordination and information with the Front Office Housekeeping F&B and especially with the General Manager regarding VIPs.
- He/she is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.
- Perfect grooming all the time.
- Drive Upselling.
- Carry out any other reasonable task (which may not be stated here) as requested.
Qualifications :
- Proficiency in English (verbal and written) a second language an asset.
- Previous customerrelated experience preferred.
- Strong interpersonal and problemsolving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fastpaced environment
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
