Tamayyaz Guest Relations Agent Saudis Only
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
- Prepare for daily arrivals in terms of room allocation check traces for any special requests of guests.
- Register and process check in for all arrivals.
- Update and check guest information into the computer after a complete check in.
- Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up report it immediately to supervisors.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message to guests.
- To check the paymaster and assist Supervisors to have No paymasters pending.
- Review log book verify outstanding and follow up pending. Identify if any special assignment for the day.
- Check Hotel situation occupancy functions groups VIPs.
- File daily reception report and documents systematically.
- Attend briefings; take notes and action with appreciated follow up.
- Focus on the guests maintain eye contact and ensure all guest at the desk are acknowledged.
- At the end of the shift or the day communicate all information that the next shift has to know for a well running of the operations.
- Coordination and information with the Front Office Housekeeping F&B and especially with the General Manager regarding VIPs.
- He/she is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.
- Perfect grooming all the time.
- Drive Upselling.
- Carry out any other reasonable task (which may not be stated here) as requested.
Qualifications :
- Proficiency in English (verbal and written) a second language an asset.
- Previous customerrelated experience preferred.
- Strong interpersonal and problemsolving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fastpaced environment
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
عن بُعد
المهارات المطلوبة
- Restaurant Experience
- خدمة العملاء
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- مكتب الإستقبال
- خدمات النزلاء
- Phone Etiquette
