General Manager - Sofitel Luang Prabang and 3 Nagas Luang Prabang - MGallery
General Manager - Sofitel Luang Prabang and 3 Nagas Luang Prabang - MGallery
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Salary Not Disclosed
1 Vacancy
Job Description
he General Manager reporting to the Senior Vice President of Operations is responsible for overseeing the daily operations of both hotels in alignment with company standards mission statement vision and values. Key responsibilities include:
Financial Performance: Maximizing revenue and profitability by implementing effective financial strategies and monitoring performance metrics.
Guest Satisfaction: Ensuring a high level of guest service and satisfaction through staff training quality assurance and guest feedback initiatives.
Team Development: Fostering a positive work environment that encourages staff development training and retention enhancing overall team performance.
Strategic Leadership: Leading the development and communication of clear strategies goals and objectives for the hotels ensuring alignment with corporate vision.
Operational Excellence: Developing implementing and monitoring operational plans to optimize efficiency and service quality across all departments.
Owner Relations: Building and maintaining positive relationships with hotel owners providing regular performance updates and addressing any concerns.
Performance Maximization: Continuously seeking opportunities to improve operational performance and guest experiences while aligning with brand standards.
The General Manager plays a pivotal role in the success of the hotels ensuring that both financial and operational goals are met while maintaining a strong focus on guest satisfaction and team engagement.
Qualifications :
- Previous experience working in Laos an added advantage
- Prior 5 years experience in luxury hotel management essential
- Strong match with Sofitel/MGallery General Manager Leader capability framework
- Strong Educational background
- Professional level of English
- Good understanding of the local market especially in Laos preferred
- Experience with owners relationship
- Must be strategic creative and able to clearly communicate how plans will deliver on overall goals
- Excellent speaking and presentation skills
- Demonstrated leadership and organizational skills
- Strong interpersonal & communication skills
- Adaptable & flexible with the capacity to set high goals and standards for the smooth operation of the hotel
- Effective management style handson and approachable
- Bottomline oriented with emphasis on quality guestservice and teambuilding
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
