Assistant Manager Sales
Assistant Manager Sales
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Maintain complete knowledge of the following (to include but not limited to):
- All hotel features / services hours of operation
- Hotel function space entertainment options menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities
- Answer incoming phone calls in a pleasant manner using Hotels telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
- Coordinate all group arrangements
- Work with group contacts to facilitate program planning and requirements
- Communicate group needs and specifications to all relevant departments
- Follow up with PostConference reports and review group billings
- Input all group bookings and update booking activities in the system on a weekly basis
- Prepare reports maintain proper records and filing system in accordance to hotels sales administration process
- Maintain gifts inventory and coordinate the sending of gifts to clients
- Arrange site inspections for potential clients
- Promote positive relations with clients and attend to all requests expediently and courteously
- Acknowledge and handle clients complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
- Upsell and promote hotels facilities and services at every available opportunity in order to maximize sales revenue
Other Responsibilities
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Be aware of the hotel fire & life safety/emergency procedures
Qualifications :
Your experience and skills include:
Guest focused personality is essential
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
