IS Investor Support Analyst
IS Investor Support Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
IS Investor Support Analyst
About InfinitO: As a top Business Process Optimization solutions provider we partner with the worlds fastestgrowing companies in Financial Services Healthcare and Technology offering datadriven solutions and providing strategic advantage.
Our company specializes in business process optimization for 18 years now with a worldclass Net Promoter Score of 71 delivering powerful technology and highperformance teams within our highly engaged and agile culture.
Key Responsibilities:
Provide timely and accurate information to inbound customer requests via phone and email channels
Work closely with other departments to ensure customer needs are met
Ensure standard metrics are met in regards to Support contacts
Adhere to company policies and procedures in each interaction
Ensure accurate documentation of customer interactions within Salesforce to facilitate feedback between Support and Product as well as with the customer
Triage incoming requests and identify trends/patterns across customer base in order to flag issues as well as potential solutions for the rest of the team
Identify reproduce and document bugs for the product and engineering teams
Provide frontline Support for all competencies managed by the IS Support Team
Requirements
Job Requirements and Credentials:
1 to 3 years of experience
Able to communicate professionally in English with Englishspeaking clients
Ability to articulate both technical software issues as well as address equity/finance/accounting related questions in an accurate and concise manner in English both verbally and in writing
Comfortable learning quickly and taking on new challenges
Exhibit diplomacy tact and poise under pressure when working through customer issues as well as a strong sense of curiosity to solve problems
Demonstrates an ability to communicate in a timely and accurate manner with customers and internal teams
Experience in a Customer Service or clientfacing role within SaaS
Proficient in Excel
Equity financial or venture capital background is a plus
Job Requirements and Credentials: 1 to 3 years of experience Able to communicate professionally in English with English-speaking clients Ability to articulate both technical software issues as well as address equity/finance/accounting related questions in an accurate and concise manner in English both verbally and in writing Comfortable learning quickly and taking on new challenges Exhibit diplomacy, tact, and poise under pressure when working through customer issues as well as a strong sense of curiosity to solve problems Demonstrates an ability to communicate in a timely and accurate manner with customers and internal teams Experience in a Customer Service or client-facing role within SaaS Proficient in Excel Equity, financial or venture capital background is a plus
Employment Type
Full Time
