Senior Assistant Manager - Mercure Sydney Blacktown
Senior Assistant Manager - Mercure Sydney Blacktown
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
We are seeking an energetic and enthusiastic Senior Assistant Manager to ensure the smooth and efficient running of the Hotels operation with a high level of customer service provided at all times.
What will you be doing
- Assist and oversee the daytoday operations of the Front Office team and working closley with housekeeping maintenance and Food & Beverage team
- Supervise and monitor team members with true leadership ability that motivates the entire team.
- Work closely with the FOM and GM on projects and onboarding of new team members
- Take initiative to ensure all interactions with our guests are positive and productive.
- Ensure the smooth and efficient running of the Hotels operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
- Actively resolve complaints and challenges presented by guests/customers to reach a winwin situation.
- Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
- Process and assist with checkin and checkout of guests when needed.
- Respond to and coordinate emergency situations.
- Assist with preparation and service of allday dining orders and cafe orders
Qualifications :
Your Skills and experience include:
- Relevant experience in the hotel industry. Current Assistant Manager / Duty Manager experience required
- Strong working knowledge of Microsoft Outlook Microsoft Office and Opera.
- Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
- Ability to navigate through change and provide quick thinking solutions should problems arise
- Leadership qualities with the ability to extend yourself to assisting your colleagues where needed maintaining high levels of communication with other departments.
- Clear and confident communication skills both written and verbal
- Hold a valid Responsible Service of Alcohol certificate First Aid and Food Safety Supervisor training or willingness to obtain
- Availability to work a rotating roster including mornings evenings and weekends. Occassional overnight shifts may be required
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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