Consistently offer professional friendly and engaging service
Confirm all event related information with clients
Conduct any/all site inspections as required.
Establish and maintain rapport with clients prior to during and post conference encouraging repeat business
Organize convention bookings from date of booking to departure including meeting requirements guest room requirements guest room pickup food & beverage and audio visual
Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
Initiate billing procedures ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
Conduct preconference meetings with clients and pertinent departments to confirm all relevant details are communicated
Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
Follow departmental policies and procedures
Qualifications :
Previous leadership experience within luxury market and similar role required.
Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C and Meeting Matrix preferred).
University/College degree in a related discipline required.
Excellent communication skills both written and verbal required.
Strong leadership excellent interpersonal skills and problem solving abilities.
Highly responsible reliable and ethical. A reputation for honesty and integrity.
Results oriented and highly motivated selfstarter.
Ability to focus attention on guest needs remaining calm and courteous at all times.
Possess and/or obtain CMP/CPCE certification within three years.
Ability to work days nights and weekend; when necessary.
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