Assistant Outlet Manager

Roles and responsibilities

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Outlet is responsible to assist the Outlet Manager in managing the assigned outlet as a successful independent profit centre, in line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Outlet is responsible to assist the Outlet Manager in managing the assigned outlet as a successful independent profit centre, in line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.
1. Operational Support:
Assisting in overseeing daily operations of the outlet to ensure smooth functioning, including managing opening and closing procedures.
Ensuring that service standards are met consistently, including the quality and presentation of food, drinks, and overall guest experience.
Managing the flow of service, ensuring timely and efficient delivery to guests, while maintaining the outlet’s overall performance.
2. Staff Management and Training:
Supervising and training the front-line staff, such as servers, bartenders, hosts, and cooks, to provide excellent service.
Assisting in staff scheduling and managing labor costs by optimizing team shifts.
Providing feedback and support to team members to ensure high morale, productivity, and adherence to service standards.
Ensuring that employees follow health and safety regulations and company policies.
3. Guest Service and Satisfaction:
Supporting the Outlet Manager in ensuring that guests receive a consistent and high-quality experience.
Handling guest complaints or issues, resolving them quickly and professionally to maintain guest satisfaction.
Assisting with special requests or managing VIP guests to ensure a personalized experience.
Monitoring guest feedback through direct interaction or surveys to improve service.

Desired candidate profile

Inventory and Stock Management:
Assisting in managing inventory levels of food, beverages, and supplies, ensuring adequate stock without over-ordering.
Working with the Outlet Manager to maintain inventory control, tracking usage, and preventing waste.
Ensuring stock rotation and proper storage of items, following health and safety standards.
Financial and Budget Management:
Supporting in the budgeting and financial management of the outlet, including overseeing the control of costs (labor, food, beverages).
Monitoring the outlet’s profitability, helping to improve revenue through upselling, promotions, and optimizing service procedures.
Assisting with billing and cash handling, ensuring accuracy in customer payments and register operations.
Quality Control and Compliance:
Ensuring all health and safety regulations are followed, including sanitation, food safety, and alcohol service laws.
Conducting regular inspections of the outlet to ensure cleanliness, organization, and adherence to company standards.
Enforcing quality control standards in food preparation, presentation, and service.
Marketing and Promotions:
Supporting the Outlet Manager in developing promotions, events, or marketing strategies to attract guests to the outlet.
Promoting the outlet’s menu items, seasonal offers, or signature dishes to increase sales and guest engagement.
Ensuring staff is trained to upsell and promote high-margin items.
Reporting and Administrative Duties:
Assisting with the preparation of reports on daily sales, guest feedback, inventory levels, and employee performance.
Handling administrative tasks such as maintaining employee records and ensuring compliance with labor laws.
Reporting any maintenance or operational issues to the appropriate departments for resolution.
Skills and Qualities Required:
Leadership and team management skills, with the ability to motivate and direct a team.
Excellent communication skills for interacting with guests and staff.
Attention to detail to maintain high service standards and quality control.
Strong organizational skills to manage operations, staff, inventory, and financials efficiently.
Ability to work under pressure, managing peak times while maintaining a positive guest experience.
Problem-solving ability, especially when dealing with guest complaints or operational challenges.