Front Office Welcomer
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
What you will be doing:
- Responsible for providing friendly efficient and professional service to the guests for all aspects related to front office.
- To be a touch point for the guests at arrival departure and throughout their stay.
- To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.
- To anticipate guest needs efficiently handle cash transactions and provide guests with the highest level of service while adhering to Pullman standards.
- To monitor room status and discrepancies.
- To manage any guest complaint in a professional manner by resolving it making sure the guest is satisfied and recording it in the PMS.
- To be aware of all VIPs visiting or staying in the hotel.
- To call MOD for VIP arrivals providing relevant information following Pullman VIP guidelines.
- To maintain an accurate Guest History ensuring the profiles are correctly updated and merged in order to avoid duplicate profiles and to preregister all recurring guests.
- To properly follow all QTA and local government requirements concerning hotel guests and files.
Qualifications :
Your experience and skills include:
- Service focused personality is essential
- Previous hotel experience is a great asset
- Prior experience working with Opera or a related system
- Good interpersonal skills guest oriented & service minded
- Sales oriented
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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