Front Desk Agent

Your web browser (Chrome 121) is out of date.Front Desk Agent Hotel Brand: Crowne Plaza Hotels & Resorts Location: Qatar, Doha Qatar, Doha Hotel: Doha - The Business Park (DOHCP), Airport Road, PO Box 22080 Job number: 127598 Share: Your day-to-day: As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home, always. • Check guests in, issue room keys, and provide information on hotel services and room location| • Ensure required identification is taken from guests at check-in in line with local legislative requirements| • Answer phones in a prompt and courteous manner| • Up-sell rooms where possible to maximize hotel revenue| • Answer, record, and process all guest calls, messages, requests, questions, or concerns| • Record guest preferences in the system| • Check guests out, including resolving any late or disputed charges| • Accurately process all cash and credit card transactions using established procedures| • Issue, control, and release guest safe deposit boxes in line with hotel procedures| • Communicate any outstanding guest requests or issues to management that may|require additional monitoring or follow-up| •Take action to solve guest problems/complaints using appropriate service recovery guidelines| • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty| • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. What we need from you .

Minimum education of Bachelor's degree in Hotel Management or relevant degree. .

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Minimum of 2-3 years of Reception or Guest Service experience in 5 hotel .

Have good English communication skills both in written and spoken .

Pleasant personality with good communication and interpersonal skills .

Strong interpersonal and problem-solving abilities are essential. .

Prior experience working with Opera or a related system What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.