Customer Service Representative
Customer Service Representative
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Job Description
Join MKT Corporate Promotions as a Customer Service Representative and become part of a dynamic team dedicated to elevating brand experiences. A leader in the Events Services industry we promote events and supply businesses with branded sportswear and promotional products. With 51200 employees we deliver exceptional service and innovative solutions. As a Customer Care Representative youll be the first point of contact providing guidance and support managing inquiries resolving issues and ensuring satisfaction all while upholding our high standards. If youre passionate about customer service and eager to contribute to a company valuing creativity and excellence apply to join us in making every event memorable.
Tasks
- Handle incoming customer inquiries via phone email and live chat ensuring prompt and accurate responses to enhance customer satisfaction.
- Maintain comprehensive records of all customer interactions and transactions including details of inquiries complaints and comments using the companys CRM system.
- Collaborate with the sales and events teams to ensure customer requirements are met and provide updates on service delivery timelines and any potential changes.
- Assist customers in navigating the company website providing guidance on service offerings and helping them with order placements or modifications.
- Provide feedback to management on recurring customer issues and suggest improvements to enhance overall service quality and customer experience.
Requirements
- Minimum of 1 year experience in customer service or a related role within the events services industry.
- Excellent verbal and written communication skills in English.
- Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.
- Strong problemsolving skills and ability to handle challenging customer interactions with professionalism.
- Strong sense of urgency
Employment Type
Full Time
