Sales amp Support Specialist with German
Sales amp Support Specialist with German
Posted on :
15-10-2024
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Germanspeaking Sales & Support Specialistto join their team in Porto.
Position: Sales & Support Specialist
Location: Porto Portugal
Work model: Work from Home
Employment type: fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary bonuses.
DUTIES AND RESPONSIBILITIES:
- Handle inbound calls to assist customers with inquiries
- Sell cruise packages tailored to customer needs
- Crosssell and upsell cruise packages and associated products
- Provide customer support for postbooking and booking management
- Support travel agents with bookings and ensure smooth booking management
- Offer comprehensive customer information on destinations boats documentation pricing and other related inquiries.
REQUIREMENTS:
- Native / fluent in German both verbal and written. Fluent in English (minimum B2 level)
- Previous experience in customer service or sales preferably in the travel or hospitality industry
- Strong communication skills with the ability to engage and build rapport over the phone
- Ability to manage multiple inquiries and provide accurate information efficiently
- Experience in upselling and crossselling products or services
- Customerfocused mindset with a commitment to delivering highquality service
- Proficiency in booking systems or travel management tools will be considered as an advantage
- Strong attention to detail and problemsolving mindset
- Ability to effectively communicate both written and verbally
- Ability to multitask in fast paced environment
- Working schedule: shift rotation Monday to Sunday (no night shifts!). 40 working hours a week.
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performancebased incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
Employment Type
Full Time
Key Skills
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