Desktop Engineer Voice telephony Avaya

Job Title: Desktop Engineers Desktop Engineer IV

Pay Rate: $ 37.35 on W2

Start/End Dates: 10/21/2024 10/20/2025

City & State: Stamford Connecticut 06901

Duration: 12 Months

Job Description:

Desktop Engineer IV Voice Scope

Providing 1st contact support for all desk end voice related incident and request management tasks such as:

Deployment testing of new telephony devices (IPC dealerboard/Avaya handsets/headsets etc.) Troubleshooting user related incidents and escalating to 2nd/3rd for further investigation/instruction where needed Support daytoday IPC related incidents and voice requests at users desks. Support daytoday Avaya Telephony and Zoom related faults at users desks. Coordinate and communicate with 2nd/3rd support teams to log incidents with third parties such as IPC. Maintain regular communication with the customer and management on progress/status of owned incidents or requests. Maintain accurate records of incident investigations and progress in the incident management system. Provide support to other engineers in the team as required. Support locally out of hours after changes or during major incident scenarios.

Skills Required:

Exposure to trade floor support and trader voice telephony including: IPC/AVAYA/ZOOM. General understanding of telephony solutions and wider integrations (such as private wires and voice recording). Capable of supporting telephony issues at users desks and the ability to escalate to 2nd/3rd line teams as necessary. Use of IT Service Management tools such as ServiceNow.

Ability to work as part of an onsite team covering a wide range of deskside support activities

Reason for Request:

Requirements:

This is a Voice Scope req for Stamford CT US location Onsite role.