Customer Success Manager - MedTech mfd

About the Job

Were looking for an experienced Customer Success Manager (m/f/d) to join an innovative startup thats harnessing cuttingedge AI technology to transform regulatory workflows in order to foster speed and innovation in the Life Sciences industry.

In your daytoday work youll leverage your knowledge in Pharmaceuticals Medical Devices or Regulatory Compliance to build repeatable and scalable customer success strategies and models with the aim to ensure seamless onboardings active engagement and smooth adoption. As the first Customer Success hire and voice of the customer your work will not only be essential for fostering a great customer experience but will also be crucial for developing the right metrics and best practices in the company and integrating customer feedback into the product roadmap.

This role is ideal for someone who is eager to bring their experience in Customer Success and the Life Sciences industry to a fastpaced startup environment.

In this role youll:

• Act as the customers primary point of contact for onboarding support and ongoing engagement youll work to build and nurture deep longterm relationships with our portfolio companys customers
• Drive customer projects to optimise adoption and engagement including PoV Pilots GoLive and Renewal
• Work closely with customers to understand their business needs gather feedback and share these insights with the product and engineering teams to help improve the platform
• Develop and implement scalable customer success processes including performance metrics customer health monitoring and proactive engagement strategies
• Support Product improvement through collaboration and ensuring that customer feedback is integrated into product development
• Ensure smooth onboarding for customers helping them get the most value out of our portfolio companys platform
• Provide tailored advice and solutions to customers helping them navigate complex regulatory landscapes and optimise their workflows
• Assist customers in resolving any issues or roadblocks they encounter while using the platform
• Prioritise features and improvements based on customer needs and market trends

Your Profile

• Experience in the field of Life Sciences (Pharmaceuticals Medical Devices or Regulatory Compliance) you bring deep knowledge of regulatory frameworks and industryspecific processes
• Several years of experience in customer success or related roles with a track record of building strong customer relationships and driving engagement in complex B2B environments
• CustomerCentric Mindset: You have strong empathy and listening skills with the ability to build deep relationships and understand customer pain points
• You have a proactive approach to problemsolving identifying issues before they become challenges and working tirelessly to find solutions that benefit the customer
• Strong communication skills: You can clearly explain complex concepts to customers and internal stakeholders alike tailoring your message to different audiences
• Experience in designing and implementing customer success processes including creating KPIs customer health metrics and scalable onboarding procedures
• Businesslevel German and English skills (written and spoken)

Please note that we are looking for support in the companys Berlin Office. Eligibility to work within the EU is required as well.

Benefits and Perks

• Join a small ambitious team with real ownership unparalleled growth opportunities and global ambitions
• Grow your career with experienced founders who know what it takes to build a successful company
• Work with some of the best and brightest in ML data science and software engineering
• Real equity and competitive compensation
• An office in the heart of Berlin
• Become part of the Project A family network

Apply below and become a part of our success story!

Our Commitment to Diversity and Inclusion

Project A is committed to diverse and equal opportunities hiring for all applicants candidates and employees alike. We value humans with all our glorious multifaceted backgrounds perspectives and experiences and look forward to your application.