OneCRM Training Manager fmdiv

We are seeking an experienced Training Manager to lead the development and execution of our comprehensive global OneCRM training program. This role requires the design and coordination of a multifaceted training approach including onsite or online training webbased training developing different learning formats knowledge nuggets and a tip of the week initiative. Collaboration with Global Process Owners and CRM Product Owners in an agile working program is essential for content development. The role also involves facilitating a Train the Trainer program for local onsite training. The ideal candidate has extensive experience in instructional design technical training CRM technologies and a deep understanding of adult learning principles.

• Design implement and manage a versatile global OneCRM training program that leverages various training methods such as onsite training webbased training bitesized learning nuggets and regular tips and tricks updates.
• Collaborate with Global Process Owners and CRM Product owners in an agile setup to develop accurate and engaging content for training modules.
• Establish and maintain a robust Train the Trainer program ensuring local trainers are adequately prepared to deliver onsite training.
• Continuously update training material to accommodate frequent new feature releases ensuring users are uptodate with the latest OneCRM functionality.
• Develop and implement methods to measure the effectiveness of the training program taking feedback into account to facilitate continuous improvement.
• Lead and coach global and local training networks ensuring consistency in training delivery across different regions and cultures.

Qualifications :

• Education: completed university degree preferably in Education Business or a related field; Masters Degree preferred
• Experience and Knowledge: several years of experience in a training role with some years of experience specifically in CRM software training; extensive knowledge of CRM systems preferably with experience in MS Dyn365: demonstrated experience in managing and leading global training programs coordinating with various stakeholders; proven track record of designing and implementing effective Train the Trainer programs; experience with diverse training methods including onsite webbased and bitesized learning initiatives
• Personality and Working Practice: excellent communication and presentation skills with the ability to distill complex concepts into easily understood content; capable of working in a dynamic fastpaced environment managing multiple priorities simultaneously
• Languages: very good in German and English both written and spoken

Additional Information :

We offer flexible working models: from various parttime options to mobile working and job sharing. Feel free to contact us.

Diversity and inclusion are not just trends for us but are firmly anchored in our corporate culture. Therefore we welcome all applications regardless of gender age disability religion ethnic origin or sexual identity.

Need support during your application
Lena Merte (Human Resources)

Need further information about the job
Pesthy Szabolcs (Functional Department)
49 7

Remote Work :

No

Employment Type :

Fulltime