DGS - Technical Support Analyst 3 - 100 ON SITE

Position: Technical Support Analyst 3
Location: Richmond VA (23219)
Client: State of Virginia
Duration: 12 Months

Job Description:
We are seeking an experienced Technical Support Analyst to provide onsite help desk and technical support. The ideal candidate will be responsible for troubleshooting network connectivity and desktop issues while ensuring documentation is up to date. Excellent communication skills and the ability to work in a team environment are essential.

Key Responsibilities:

• Respond to and manage help desk tickets using internal ticketing applications.
• Install and troubleshoot PCs printers iPhones and software.
• Conduct daily inspections of server rooms and data closets.
• Manage backup tape rotation and offsite pickups.
• Provide basic customer training on phone systems preferably Mitel.

Required Skills:

• 2 years of experience in help desk ticket management.
• 2 years of installation and troubleshooting experience with PCs and printers.
• Familiarity with Active Directory DNS DHCP and VPN support.
• Experience with network jack activation for VLANs.
• Proficiency in MS Office tools for technical documentation.

To Apply:
Please send your resume to with the subject line Resume Submission for immediate attention.