Sr Implementation Specialist
Sr Implementation Specialist
Posted on :
13-10-2024
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Job Description
Requirements
- 36 years of experience managing relationships with software (SaaS) or services clients in either a B2B sales or account management role
- 36 years of implementation experience OR experience managing or driving projects for customers
- Strong verbal and written English communication skills both internally and externally
- Presentation skills
- Previous experience in a startup environment and using Salesforce or another CRM platform is a plus
- Knowledge of change management skills
- Experience with deadlines
- Training curriculum development and delivery is a plus
- Amenable to working on a night shift schedule
- Amenable to working on a hybrid setup (24x RTO/month) in MOA Pasay Philippines
Job Description
- Serve as the first point of contact to manage multiple accounts during their implementation
- Demonstrate a deep understanding of the platform as well as project management methodologies
- Work directly with our customers to deploy a range of products within our workplace platform
- Drive a streamlined implementation plan following the clients guidelines for scaled onboarding
- Have impeccable followup with client calls emails and training
- Deliver engaging enablement sessions to successfully onboard key user roles
- Be the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requests
- Execute both 1:1 video calls and onetomany (email campaigns webinars group office hours) customer engagement strategies for your segment of customers
- Ensure customers derive maximum value from their investment in our platform utilizing key features and products
- Represent client as a domain and product expert in customer interactions
- Always push for industryleading NPS scores.
Remote Work :
No
Employment Type
Full Time
Key Skills
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