Junior Retention Representative
Junior Retention Representative
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Salary Not Disclosed
Job Description
Job Title: Junior Retentions Representative
Reports to: Head of Retentions / Head of Sales
Salary: R21 000 R25 000 ( Incentive)
Location: Cape Town Hybrid
About Us
Our client is a fastgrowing fintech lending to small and mediumsized businesses in the UK.
Role Overview
Our client is looking for a Junior Retentions Representative to focus on maintaining strong relationships with existing and past customers. In this role you will be responsible for contacting clients nearing the end of their funding agreements as well as reengaging past customers to explore opportunities for renewed funding. This is a customerfocused position requiring excellent communication skills and a friendly professional demeanor. You must be comfortable with phonebased interactions and have a keen ability to address customer needs and concerns.
Key Responsibilities
- Proactively contact customers nearing the end of their funding agreements
- Reengage with past customers to discuss new funding opportunities
- Build and maintain strong relationships with customers ensuring high levels of satisfaction
- Address customer inquiries and concerns offering solutions and alternatives where appropriate
- Collaborate with the sales and retentions teams to ensure seamless customer experience
- Maintain accurate customer records and interactions in the CRM system
- Contribute to retention strategies and meet set targets
Requirements
- Minimum of 25 years experience in customer service (retention) role
- Strong communication skills both verbal and written
- Comfortable with making outbound calls and engaging with existing customers
- Customeroriented with a focus on delivering excellent service
- Ability to manage multiple client relationships and followup tasks effectively
- A team player with a collaborative attitude
- Experience with CRM systems is a plus
Remote Work :
No
Employment Type
Full Time
