German English Technical CS - Bulgaria
German English Technical CS - Bulgaria
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Job Description
Job Title: Technical Customer Support (Tier 2) German English
Location: On side or Remote
Work Schedule:
- Monday to Friday: 9:00 a.m. 6:00 p.m.
Position Overview:
We are seeking a dedicated Technical Customer Support Representative (Tier 2) fluent in German and English to provide urgent and critical technical support. This role requires candidates with a minimum of 1 year of technical experience.
Training:
- Duration: 6 weeks
- Initial training will cover technical skills troubleshooting procedures and customer service best practices.
Work Arrangement:
- 3 months in the office followed by a hybrid work model.
Requirements:
- Fluency in both German and English (written and spoken)
- Minimum of 1 year of technical support experience
- Strong problemsolving skills and technical knowledge
- Excellent communication and interpersonal abilities
Key Responsibilities:
- Provide urgent and critical technical support to customers via phone email and chat
- Troubleshoot and resolve technical issues efficiently
- Document customer interactions and maintain detailed records of support cases
- Collaborate with team members to improve processes and enhance customer satisfaction
What We Offer:
- Competitive base salary (with potential for performancebased increases)
- Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary
- Additional payment for night hours work (if applicable) as per approved company program
- Bonus for important life events (marriage birth or adoption of a child university graduation) for the amount of 500 BGN
- Medical plan: comprehensive health and dental care
- Life insurance
- Multisport Card (cofinanced by the employer)
- Discounts on various goods and services
Relocation Package:
- Reimbursement of travel expenses up to 490 BGN after 6 months from your start date in the company provided there is no prenotice (travel documents need to be presented eticket and invoice)
- Advance in salary of 1056 BGN net available upon request of the employee (will be transferred to bank account within 5 working days)
How to Apply:
If you are a proactive problem solver with a passion for providing excellent technical support wed love to hear from you. Please send your CV and cover letter to
Remote Work :
No
Employment Type
Full Time
