Desktop Support Engineer L2
Desktop Support Engineer L2
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Job Description
Job Summary:
L1 Desktop Technician will provide day to day localremote desktop support receive inbound calls answer questions troubleshoot and document steps performed to resolve challenges with hardware software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix fault diagnosis and resolution. Providing fault analysis to customer s various core operating systems and platforms as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 12 years experience in Windows Desktop support.
a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install upgrade support and troubleshoot XP Windows 7 Windows 8.1 Windows 10 and Microsoft Office 2010 Cisco Jabber another authorized desktop application.
f) Should have basic knowledge of Mac operating system to support Apple pc users.
g) Install upgrade support and troubleshoot for printers computer hardware.
h) Performs general preventative maintenance tasks on computers laptops printers.
i) Performs remedial repairs on Desktops laptops printers and any other authorized peripheral equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
k) Broad experience of IT with basic understanding of Networks Servers Audio/Visual Smart Devices and Telecoms.
l) This position requires the ability to work in a projectbased environment requiring flexibility and teamwork. Performs other duties as assigned.
Requirements
Requirements
Benefits
Salary and Perks
The salary for a Desktop Support Technician is 2000 /gross monthly
Our hiring process
- A 30 min call with one of our passionate recruiters to understand your career plan better and answer any questions you may have
- A 45 min technical interview with our experts to assess your skills and compatibilities
- Our impressions and your CV are forwarded to our clients for a final review.
- Possibility of an end client interview
Selected candidates are always supported by their direct managers (with no fear of micromanaging)
Customer Service Collaboration Desktop Support Technical Mobile Device Hardware Troubleshooting Microsoft Windows Documentation Vendor Management SCCM Information Technology Macintosh MS Office Deployment Active Directory Help Desk Support Windows Server Ticketing Systems Switches VPN Imaging LAN
Education
2+ years of experience
Employment Type
Full Time
