Bilingual Customer Service Agents Banking

This role is for our client in the insurance industry and we are looking for 6 individuals to join the team. As a Bilingual Customer Service Agent you will manage all aspects of customer service and address customer needs through inbound phone email and potential outbound followup services related to the clients banking products. Strong interpersonal customer service and communication skills are essential to ensure highquality support and a positive customer experience. Flexibility is required to support a Canadawide client base with varying customer demand.

Hourly salary of $24.34.

12month contract with the potential for permanent employment.

Fulltime position: 37.50 hours per week.

Rotating work schedule to accommodate customer calls from various time zones.

Rotating work schedule: Start times between 7:00 am to 11:00 pm (Monday Friday).

Weekend hours: SaturdaySunday 8:00 am 8:00 pm.

Training in a hybrid environment: Monday to Friday 8:00 am to 4:00 pm.

Hybrid work: 3 office days from Tuesday to Thursday.

Online learning programs designed to support your career development at your own pace.

Career growth opportunities and leadership support to help you achieve your professional goals.

A supportive and fun working environment.

Handle inbound customer inquiries via phone and email.

Provide accurate information about banking products and services.

Address customer needs and resolve issues in a timely manner.

Conduct followup services as necessary.

Ensure a high level of customer satisfaction with each interaction.

Collaborate with team members to improve service efficiency and processes.

Bachelor s degree.

3 years experience in customer service preferably in a call center retail or service industry.

Call center experience particularly in a banking or financial institution is an asset.

Bilingual in English and French (spoken and written) to support clients in both languages.

Excellent communication and interpersonal skills to manage customer inquiries effectively.

Strong problemsolving and decisionmaking skills with a solutiondriven mindset.

Technical proficiency with the ability to learn and navigate multiple systems.

Ability to learn new applications and services quickly staying updated with evolving knowledge.

Adaptability in a fastpaced changing environment while maintaining professionalism.

Reliable and accountable for meeting key performance indicators.

Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# MFCJP