ServiceNow System Administrator

About the Client:

Key Responsibilities:

• Perform general system administration for the Customer Service Management (CSM) Strategic Portfolio Management (SPM) and Security Incident Response (SIR) modules within ServiceNow.
  
• Manage and configure Field Services Management (FSM) within ServiceNow ensuring efficient operations and system optimization.
  
• Maintain user accounts roles and permissions to ensure appropriate access and security across all ServiceNow modules.
  
• Develop and configure business rules catalogue items customer portals contracts SLAs and create/maintain dashboards and reports to meet business needs.
  
• Collaborate with crossfunctional teams to troubleshoot system issues provide system support and implement enhancements.
  
• Create and update ServiceNow service items catalogue management and ensure that user requests are handled efficiently.
  
• Manage system performance security and regular updates/upgrades to the ServiceNow platform ensuring seamless functionality.
  
• Configure and monitor system notifications workflows and automated processes to enhance service delivery.
  
• Provide support in customisation and basic ServiceNow development including scripting workflows and integration tasks.
  
• Collaborate with stakeholders to gather requirements and translate business needs into effective ServiceNow solutions.
  
• Perform regular audits and health checks to ensure system compliance and efficiency.
  
• Maintain system documentation and procedures related to system administration tasks.
  

Requirements

Key Requirements:

• 5 years of experience in ServiceNow system administration working across a variety of ServiceNow modules including CSM SPM SIR and FSM.
  
• Indepth knowledge of business rules catalogue items customer portals dashboards reports and user access management in ServiceNow.
  
• Ability to manage ServiceNow configurations including fields workflows forms lists and data.
  
• Familiarity with ServiceNow scripting (e.g. JavaScript) for automating tasks and managing workflows.
  
• Experience in maintaining ServiceNow reporting dashboards and performance metrics.
  
• Basic understanding of ServiceNow development practices including scripting and lowcode/nocode customizations.
  
• Strong knowledge of ITIL best practices and experience implementing them within ServiceNow.
  
• Strong troubleshooting and problemsolving skills.
  
• Ability to work in a highpressure environment balancing multiple projects simultaneously.
  

Desirable:

• Exposure to Microsoft Dynamics CRM Dynamics Finance and Operations or other products within the Microsoft Dynamics stack.
  
• ServiceNow Certified System Administrator (CSA) certification.
  
• Experience in integrating ServiceNow with other enterprise systems (e.g. CRM ERP etc.).
  
• Experience working in Agile or DevOps environments.
  

Benefits