ServiceNow System Administrator
ServiceNow System Administrator
Posted on :
11-10-2024
Employer Active
1 Vacancy
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Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-10-2024
Job Description
About the Client:
Spirit specializes in delivering business IT solutions specifically designed for small and mediumsized business organizations. Spirit IT provides a broad range of technical services capable of successfully optimizing customer networks system servers and application integration.
Key Responsibilities:
- Perform general system administration for the Customer Service Management (CSM) Strategic Portfolio Management (SPM) and Security Incident Response (SIR) modules within ServiceNow.
- Manage and configure Field Services Management (FSM) within ServiceNow ensuring efficient operations and system optimization.
- Maintain user accounts roles and permissions to ensure appropriate access and security across all ServiceNow modules.
- Develop and configure business rules catalogue items customer portals contracts SLAs and create/maintain dashboards and reports to meet business needs.
- Collaborate with crossfunctional teams to troubleshoot system issues provide system support and implement enhancements.
- Create and update ServiceNow service items catalogue management and ensure that user requests are handled efficiently.
- Manage system performance security and regular updates/upgrades to the ServiceNow platform ensuring seamless functionality.
- Configure and monitor system notifications workflows and automated processes to enhance service delivery.
- Provide support in customisation and basic ServiceNow development including scripting workflows and integration tasks.
- Collaborate with stakeholders to gather requirements and translate business needs into effective ServiceNow solutions.
- Perform regular audits and health checks to ensure system compliance and efficiency.
- Maintain system documentation and procedures related to system administration tasks.
Requirements
Key Requirements:
- 5 years of experience in ServiceNow system administration working across a variety of ServiceNow modules including CSM SPM SIR and FSM.
- Indepth knowledge of business rules catalogue items customer portals dashboards reports and user access management in ServiceNow.
- Ability to manage ServiceNow configurations including fields workflows forms lists and data.
- Familiarity with ServiceNow scripting (e.g. JavaScript) for automating tasks and managing workflows.
- Experience in maintaining ServiceNow reporting dashboards and performance metrics.
- Basic understanding of ServiceNow development practices including scripting and lowcode/nocode customizations.
- Strong knowledge of ITIL best practices and experience implementing them within ServiceNow.
- Strong troubleshooting and problemsolving skills.
- Ability to work in a highpressure environment balancing multiple projects simultaneously.
Desirable:
- Exposure to Microsoft Dynamics CRM Dynamics Finance and Operations or other products within the Microsoft Dynamics stack.
- ServiceNow Certified System Administrator (CSA) certification.
- Experience in integrating ServiceNow with other enterprise systems (e.g. CRM ERP etc.).
- Experience working in Agile or DevOps environments.
Benefits
WHAT WE OFFER:
Workfromhome setup
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Key Requirements: 5+ years of experience in ServiceNow system administration, working across a variety of ServiceNow modules including CSM, SPM, SIR, and FSM. In-depth knowledge of business rules, catalogue items, customer portals, dashboards, reports, and user access management in ServiceNow. Ability to manage ServiceNow configurations, including fields, workflows, forms, lists, and data. Familiarity with ServiceNow scripting (e.g., JavaScript) for automating tasks and managing workflows. Experience in maintaining ServiceNow reporting, dashboards, and performance metrics. Basic understanding of ServiceNow development practices, including scripting and low-code/no-code customizations. Strong knowledge of ITIL best practices and experience implementing them within ServiceNow. Strong troubleshooting and problem-solving skills. Ability to work in a high-pressure environment, balancing multiple projects simultaneously. Desirable: Exposure to Microsoft Dynamics CRM, Dynamics Finance and Operations, or other products within the Microsoft Dynamics stack. ServiceNow Certified System Administrator (CSA) certification. Experience in integrating ServiceNow with other enterprise systems (e.g., CRM, ERP, etc.). Experience working in Agile or DevOps environments.
Employment Type
Full Time
Key Skills
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