Head of Customer Success

Job Overview

As we head into a new period of growth Brightvision is seeking a strategic and innovative leader to step into the role of Head of Customer Success. This newlycreated position will focus on two key areas Project Management and Customer Success.

Under a recentlyappointed Head of Outbound Marketing Brightvision is looking to implement a more comprehensive project management process that not only ensures our projects are executed efficiently on time and with the highest quality standards but also generates longterm opportunities and forges strong customer relationships for the business through the provision of worldclass CX clever adoption strategies and tangible recurring value for our customers.

The Head of Customer Success will oversee the daytoday execution of our projects and spearhead the development of process and policy upgrades that help us to realise this vision.

We understand that jobhunting can be stressful and we seek to make the recruitment process as easy and transparent as possible. That said we want to fully get to know you and hear about your ideas and goals so needless to say cover letters generated by GPT4 or other LLMs will not be considered for the role.

Key Responsibilities:

• Collaborate with the Leadership team on the development and execution of a comprehensive project management framework that aligns with Brightvisions longterm strategic goals.

• Work closely with the Head of Outbound Marketing to ensure that project management practices contribute to the broader company vision supporting both operational excellence and customercentric outcomes.
• Oversee the planning execution and delivery of all projects ensuring they are completed on time within scope and with the highest quality standards.
• Continuously evaluate and optimize project management processes and methodologies identifying tools that enhance efficiency effectiveness and scalability.
• Onboard mentor and guide the project managers fostering a culture of continuous improvement and accountability helping the Head of Outbound Marketing to ensure we have the correct skillsets and incentive programmes to deliver continuous account growth retention and customer satisfaction.
• Constantly hunt for opportunities to Wow our customers and leverage memorable customer experiences to deliver growth
• Work closely with other departments to ensure seamless project execution fostering a culture of collaboration and shared success.

Ideal Candidate Profile:

• Extensive experience in project management with a proven track record of successfully managing complex projects.
• A CX advocate who understands how to strike a balance between customer needs and business goals.
• Strong understanding of project management methodologies tools and best practices.
• Demonstrated ability to lead process improvement initiatives particularly in integrating automation and new technologies.
• Excellent leadership and people management skills with a focus on mentoring and developing talent.
• Strong strategic thinking and problemsolving abilities.
• Some exposure to Revenue Operations (the friction vs force concept) and EOS methodologies
• The ability to demand assess and leverage data to improve business and customer outcomes

About Brightvision

Brightvision is a B2B growth agency that specializes in resultsdriven marketing for tech companies. We have around 100 employees located around the globe working with some of the largest and most exciting companies in the tech industry. Although our main office is in Gothenburg Sweden most of our colleagues work remotely including team managers. So you have the flexibility to live wherever you want in the world.

Brightvisions corporate culture is characterized by transparency teamwork and personal development. Our vision is to become the largest and most trusted growth partner for B2B technology brands because we firmly believe in the power of technology to solve humanitys problems. You can learn more about our corporate culture in our culture handbook which is available for reading here.

Why choose Brightvision

We are a nice bunch of humble winners with a good sense of humor (if we do say so ourselves). Since our start in 2000 we have strived to be remote first which means that you can work from home as much as you want no matter where you live in the world.

Areas that make you thrive at Brightvision (according to the staff themselves):

• Good team spirit with awesome colleagues
• Working with the largest and most challenging customers in the tech industry
• Decentralized organization where you work in smaller teams
• Focus on competence development and internal coaching
• Great kickoffs and social activities
• Lots of transparency and good communication
• International environment with colleagues around the world
• Bonus program for everyone
• Stipend if you work remotely to contribute to your costs
• Health & wellness program
• Focus on worldclass leadership
• Meetings with your manager every two weeks

Welcome to look at what daily life at Brightvision might look like on our Instagram:
Brightvision Crew or read more about us on our Career page.

If you feel that Brightvision would be a perfect match for you please send in your application as soon as possible.

We hope to hear from you!

The values you sign up for when working with Brightvision are explained in this handbook. These values are here to guide you to make the right choices.

Handbook Growth Agency B2B Tech