Remote Dutch Customer Support In Athens

Job Title: Customer Support Specialist (Dutch English)
Location: Athens (Remote option if application submitted by 12.10.2024)

Job Type: Fulltime Rotational Shifts (40 hours per week)
Working Hours:

• Monday to Friday: 11:00 AM 6:30 PM
• Saturday to Sunday: 11:00 AM 7:30 PM
• 5 days per week with rotational shifts

Position Overview:
We are seeking a Customer Support Specialist who is a native Dutch speaker with fluency in English to join our team. In this role you will be responsible for delivering exceptional customer service resolving inquiries and ensuring a positive experience for our customers. The position offers the flexibility to work remotely if your application is submitted by 12.10.2024.

Key Responsibilities:

• Handle customer inquiries via phone email and chat in Dutch and English
• Address and resolve customer concerns related to products services orders and technical issues
• Troubleshoot and resolve customer problems promptly and effectively
• Maintain accurate customer account information and updates
• Collaborate with internal teams to escalate and resolve complex issues
• Ensure a high level of customer satisfaction through professional and clear communication

Qualifications:

• Native Dutch speaker with fluent English proficiency
• Previous experience in customer support or a related role
• Excellent communication skills and a customerfocused mindset
• Strong problemsolving abilities and attention to detail
• Ability to work rotational shifts including weekends
• Strong organizational and time management skills
• Comfortable working remotely in a homeoffice environment

Benefits:

• Remote work option for applicants who apply by 12.10.2024
• Competitive salary and benefits package
• Opportunities for growth and professional development
• Supportive and collaborative work environment

Application Deadline: Apply by 12.10.2024 to be eligible for the remote work option.

Remote Work :

No