Team Leader with Serbian
Team Leader with Serbian
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
in collaboration we areworking with a BPO with great employee satisfaction ratings to find a Serbianspeaking Team Leader.
Location: Thessaloniki Greece
Work Model: Onsite
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Conduct thorough content analysis to swiftly detect and address any breaches of community standards terms of service and legal obligations guiding content moderators in maintaining adherence.
- Offer constructive feedback and personalized coaching to content moderators empowering them to enhance their performance and uphold consistency in moderation decisions throughout the team.
- Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency driving continuous improvement initiatives.
- Collaborate closely with Operations Training and Product Development teams to streamline moderation processes optimize tools and foster synergies across departments for enhanced effectiveness.
- Keep abreast of industry trends best practices and regulatory changes concerning content moderation proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.
REQUIREMENTS:
- Fluent English (C1) and Serbian (C1) must be able to read and speak the language with an emphasis on great grammar skills
- Bachelors degree in a related field or equivalent work experience
- Proven experience in team leadership preferably in a BPO or tech company environment
- Strong understanding of online community standards legal requirements and regulatory frameworks related to content moderation
- Excellent analytical and problemsolving skills with the ability to make sound decisions under pressure
- Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
- Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with crossfunctional teams
- Proficiency in using moderation tools and platforms as well as Microsoft Office Suite and Google Workspace
- Experience with machine learningbased moderation tools and technologies will be considered as an advantage.
OFFER:
- Excellent remuneration package based on experience skills and performance
- Shifts within 24/7 hours of operation
- Relocation support
- Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential.
- Indefinite contract
Private health and life insurance
85 monthly meal vouchers - 65 monthly transport allowance
Employment Type
Full Time
