Product Manager - Channels Experience
Product Manager - Channels Experience
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Job Description
Purpose
The role supports the Head Channels Experience in managing the combined mandate of Project Management Office Bank Marketing and Information Technology Team with emphasis on product conceptualization design execution maintenance and innovation specifically for all OMNIchannels. The Channels Experience Officer will help drive the digital products innovation and ensure worldclass customer experiences through the development and management of all banking services over various digital platforms and partners including the design and standardization of endtoend CX/UI/UX of internal and 3rd party open banking partners. Will drive project development testing delivery and monitoring of products and features assigned to Channels Experience product ownership.
Roles and Responsibilities
Digital Product Delivery
- Work with different EWB BUs Segment/Product teams to digitize and onboard all relevant bank products across all segmentrelevant channels founded on customercentric design thinking.
- Development and management of any primarily digital banking products and services such as: Widget Design eKYC across channels MGM programs across channels
- All product onboarding for EasyWay products
- All customer registration flows for EasyWay products
- Digital Channels lifecycle management of all EWB/EWRB MultiProduct Digital Channels: EasyWay KOMO and Websites from ideation to management and evolution.
- Ensure continued innovation through continued launching of new digital banking products and partners.
- Acquisition and management of 3rd party Value Added Services for digital channels like Insurance of AGEAS EWIBI
Digital Product Customer Experience and Design
- Ensure all digital products and channels are designed with betterthancompetition digital experiences to drive higher customer satisfaction engagement and longterm loyalty of customers.
- Build and enhance the datadriven insight discipline leveraging customer digital footprints analytics and feedback for better behavioral modeling on product opportunity propensity and/or potential credit/operational risks.
- Consistent Experience: Ensure a seamless and consistent customer experience across all digital channels fostering trust and reliability.
Quality and Innovation
- Ensure products features and internal and external builds across digital channels are successfully developed tested and managed to stay true to the drive of customercentricity.
- Innovation Pipeline: Build and manage an innovation pipeline that introduces new digital products and enhances existing ones ensuring competitiveness through continued improvement and market relevance.
Requirements
- College Graduate from a top university with Management or Technology major
- At least 4 years cumulative experience across the mandatory fields of: 1) a technologybased industry (IT Telco etc.) 2) digital startups and 3) banking and/or Fintech.
- Strong understanding of digital technologies trends and best practices in product development and channel management.
- Trained and strong understanding of regulatory frameworks and rules
- Demonstrated success in leading digital innovation and driving business growth through digital products and channels.
- Exceptional leadership and team management abilities with a track record of building and leading highperforming teams.
- Excellent strategic thinking problemsolving and decisionmaking skills with the ability to leverage data and analytics for informed decisionmaking.
- Strong communication and interpersonal skills with the ability to influence and collaborate with stakeholders at all levels
Remote Work :
No
Employment Type
Full Time
