Collections Associate

About the Job

• Location: Ortigas
• Corporate Title: Collections Associate
• Work Arrangement: Onsite

Our Consumer Lending Team is looking for experienced professionals to join us in our Ortigas site in the role of Collections Associate.

As a Collections Associate your main role is to meet collection goals while following BSP and other regulations. Youll work on collecting overdue payments via calls letters and SMS handle client requests like reversals and updating information and negotiate payment arrangements. Youll also monitor your productivity and follow team strategies for improved performance.

As you take care of our clients EastWest bank will take care of your goals.

Your dream. Our focus.

Whether youre just starting out or already a seasoned professional EastWest can help you unleash your potential and bridge the gap between dream to success.

At EastWest we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team and a workplace that promotes development and goal attainment.

Over 29 years EastWest has emerged as one of the most consumerfocused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process product and service enhancements and embrace new ideas to enhance the EastWest experience.

Key Responsibilities:

• Perform collection efforts on delinquent accounts through callouts collection letters and SMS;

• Assess and initiate financial and nonfinancial client requests which include but not limited to reversals payment transfers and updating of cardholder information with customer turnaround time;
• Negotiate for special customer payment arrangement schemes for customers.
• Monitor own productivity attainments and implement action plans discussed with the team head.
• All other tasks that may arise in the performance of the abovementioned.

What were looking for

• Bachelors/College Degree holder
• Selfmotivated and detail and result oriented
• Good analytical negotiation and problemsolving skills
• Collections related work experience is an advantage.
• Fresh graduates are welcome to apply.
• Willing to be assigned in Mandaluyong
• Can start ASAP or after 30 days.

What you can expect from joining our team

• Career development and training opportunities.
• Competitive salary package and benefits.
• Performancebased incentives and recognition programs to reward highperforming individuals.
• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide you in your professional growth.

To know more about us and our career opportunities visit

Remote Work :

No