Collections Specialist
Collections Specialist
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Salary Not Disclosed
Job Description
Position: Collections Specialist
Salary Range: 1000 USD/mo
Schedule: Tuesday to Saturday 11:30 am 8:00 pm EST
Location: Remote Philippines
Type of contract: Independent Contractor
Our client is looking for a detail oriented and motivated Collections Specialist who will be responsible for overseeing and managing these accounts daily until outstanding balances are cleared either through payment or foreclosure.
Requirements:
- 12 years of experience in collections with an emphasis on customer service
- Postsecondary education and/or multiunit management a plus!
- Attention to detail and a high level of accuracy and confidentiality
- Great time management and excellent phone etiquette
- Team player with the ability to build positive working relationships both internally and externally
Key Responsibilities:
- Following standard operating procedures contact customers via phone USPS email or standard letter to bring accounts to a current status.
- Completes systemassigned tasks within the designated timeframes.
- Review ledgers notes and required legal documents to ensure account accuracy.
- Monitors the status of delinquent accounts via 3rd party systems (L2L StorEdge) taking care to see highpriority tasks to completion.
- Research customer inquiries related to billing concerns and misapplied payments escalating more complex matters through the appropriate channels.
- Understand issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency
- Processes payments from delinquent customers and negotiates payment arrangements and/or settlements when necessary.
Employment Type
Full Time
