Dutch Customer Support Agent - Lisbon
Dutch Customer Support Agent - Lisbon
Posted on :
09-10-2024
Employer Active
1 Vacancy
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Job Description
Tasks
- Maintaining a positive empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels email phone and chat
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders forms applications and requests
- Keeping records of customer interactions transactions comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support
Requirements
- Native or near native level of Dutch
- Good level of English
- Availability to live in Portugal Lisbon
- Previous experience dealing with public will be a plus
Employment Type
Full Time
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