drjobs Strategic Customer Success Manager Stockholm

Strategic Customer Success Manager Stockholm

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Stockholm - Sweden

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Strategic Customer Success Manager Global Enterprise level


As a Strategic Customer Success Manager at Funnel you will own a limited portfolio of global customers and work closely with our Strategic Account Managers to build the customer stakeholder relationships needed to increase value and grow their investment in Funnel.


Responsibilities

To be successful as a Strategic Customer Success Manager at Funnel you need to understand your customers business the value they expect from our tool and the route to successfully creating a worldclass businessready data setup. You will develop and maintain a solid understanding of the Funnel platform and be heavily involved in the entire customer lifecycle.

Daytoday responsibilities include:

  • Develop and maintain a strong productive relationship with Funnels highest value and largest potential customers in your book of business.

  • Work to understand your customers business goals needs and opportunities with Funnel and tie that into their overall business goals.

  • Own the endtoend success of your customers with Funnel collaborating closely with colleagues in the account team for customer onboarding revenue retention growth and adoption. Within this overarching goal you will:
    • Work with Solutions Consulting for an efficient and effective onboarding

    • Conduct regular quarterly business reviews and/or strategic business reviews to drive adoption and ongoing value together with the Strategic Account Manager.

    • Use customer usage metrics to find opportunities to deepen Funnels footprint and impact our customers

    • Serve as the customers trusted advisor and product expert hosting training sessions as required to support ongoing customer education and new use cases for Funnel

    • Share how our company and product direction will contribute to our customers marketing data goals

    • Advocate internally for your customers needs with Product and other stakeholders to ensure were working in the best interests of our customers

    • Work closely with the Strategic Account Managers to surface pursue and close growth opportunities/surface mitigate and remove churn risks

    • Collaborate with the Strategic Account Managers to develop and maintain account plans based on research and knowledge gathered whilst working on the account

    • Available for travel to client offices around Europe and the UK

  • Contribute to our team development by being a strong team player and sharing knowledge and best practices from your individual experiences

  • Operate in a fastpaced environment juggling priorities of multiple internal and external parties efficiently and effectively


Skills & Experience

  • 5 years of experience in a clientfacing and relationshipbuilding role such as Customer Success Account Management

  • Relationship builder you have proven ability to establish credibility and positive working relationships with customers across seniority levels seeking to understand their needs and working with them to realize product value translating to account growth

  • Problem solver you not only help to solve immediate problems but also strive to help the customer longterm with clear explanations of recommended solutions

  • Technical aptitude you are datadriven and have good technical capabilities

  • Analytical you actively listen to internal and external stakeholders and feel comfortable digging deeper into data to generate answers and insights

  • Strong communicator (written & verbal) you are able to create rapport with customers and colleagues quickly and can communicate objectives and needs clearly

  • Strategic mindset you understand the bigger picture as well as the detail in an account and can identify what needs to be done to achieve a customers goals with Funnel

  • Effective time manager you are comfortable with change and ambiguity and can switch contexts and restructure priorities with ease in a dynamic environment

  • Team player you are a selfmotivated dedicated teammate with a growth mindset and collaborative work approach focused on team success

  • Thirst for knowledge whilst Funnel will support your learning and development you are expected to have a passion for your own continuous improvement driving your personal training needs and utilizing internal and external resources to help with this

Nice to have:

Employment Type

Full Time

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.