Sales Manager - Direct to Consumer - MetLife
Posted on :
08-10-2024
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1 Vacancy
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Job Description
Working Schedule
FullTime
Work Arrangement
In Office
Travel Required
10%
Relocation Assistance Available
No
Posted Date
26Sep2024
Job ID
4628
Description and Requirements
THE ROLE:
Campaign Manager will be the one point contact between Partner & MetLife. He / she will oversee all aspects of day to day management and ongoing coordination. They are also responsible for creating and managing campaign budget and have good interpersonal & organizational skills
- Critical Performance Criteria End to End campaign management
- Where do they Sit in the Organization One point of contact between MetLife & Sponsor
Key Relationships:
Reports to: Associate Director Gulf
Key Relationships: Non PPA Partnerships
Other Key Stakeholders: Gulf & EMEA Team
Key Responsibilities:
- Core Expertise in Operations Vendor Management Client Relationship & end to end sales process
- Campaign Planning
- Customer Segmentation
- Product Sequencing
- Persistency
- Forecasting Planning & managing current & future campaigns
- Campaign Profitability / P&L management
Other Responsibilities:
- Manage all DM campaigns operating through bank call centers
- Daily Reporting.
- Reports to be sent in the approved template
- Correctness to be ensured
- Handle & resolve escalations from call center agents TLs and customers.
- Provide On Job training for agents and ensure they are competent enough in delivering sales numbers.
- Monitor random calls to improve call quality and keep service quality levels up to MetLife Standards.
- Provide escalation Metrics for customer complaints and maintain TATs.
- Proactively act in facilitating sales service operations efficiency and customer satisfaction.
- Work closely with partners to ensure smooth & seamless operations process.
- Salesforce engagement
- Sales Contest
- Training
CANDIDATE QUALIFICATIONS:
Business Knowledge/Technical Skills:
Strong campaign management background with the below credentials
- Banking / Insurance back ground
- Extensive experience in driving and motivating team to achieve targets with strong negotiation skills
- Client Relationship
- Campaign Management
- Strong Inter Personal Skills
- Manage sponsor relationship strategically based on business requirements
- Strong insight of financial industry should be able to interpret and prepare strategic presentations
- Set bold aspirations and clear vision for relationship
- Set and execute a sponsor relationship strategy that defines which issues to focus & which opportunities to pursue
- Ensure financial success & monitor quality
- 510 years of experience with insurance & banking industry.
- Candidate to be a graduate or postgraduate
Leadership Competencies:
- Thinks Strategically Sets goals & direction aligned to the companys strategy predict future and plan accordingly.
- Motivates People Motivate people at all levels through continuous engagement strategies.
Explicit communication skills Effective communication skills which will help to have a clear understanding on the strategies and the deliverables.- Seizes Opportunity Seeks new opportunities /new segments and ways to create a perennial source for business generation.
Focuses on Customers Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.- Drives Results Sets aggressive goals and is accountable for continuously driving improved performance leading change and ensuring high standards.
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Employment Type
Full Time
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