VSU - Help Desk Tech - 100 ON SITE

Engagement Type

Contract

Short Description

VSU Help Desk Tech

100 % ON SITE FROM DAY 1 (**maybe a minimal fee to contractor for campus parking)

Complete Description

ABOUT THE ROLE

100% on site

Hardware Laptops Desktops scanners.

Various softwareWill Train

Organizational Objective: Provide a centralized reporting and problem resolution facility to support users of Information Technology.

35% Assist the Lead IT Specialist by serving as a technical experts with smart class rooms academic labs and multimedia technologies. Assist and advise in the development and implementation of special projects such as instructional technology integrated in the academic learning communities training videos and documentation surveys video conferencing video and audio presentations. Provide recommendations and specifications for acquisition of computer equipment software and related resources and equipment.

25% Install and perform minor repairs to hardware software and peripheral equipment following design or installation specifications. Diagnose computer hardware and software problems. Schedule maintenance and/or repair of IT equipment with vendors. Maintain upgrade and repair records.

15% Ensure that all upgrades to instructional technology hardware and software are implemented in a timely manner staying current with releases while maintaining the integrity of the technology environments implemented. Ensure that the technologies are in compliance with the VITA IT Security Standards and University policies and procedures.

15% Assist the Lead IT Specialist in maintaining hardware and software inventories of academic classrooms smart technologies computer labs mobile computing devices and networking and wireless devices.


5% Provide handson training to faculty and staff using a variety of technological software and hardware.

5% Perform other duties as related to the Technology Services and as assigned by Manager of IT Services and/or Chief Information Officer.

Expectations are clear well communicated and relate to the goals and objectives of the department; Staff receive frequent constructive feedback including interim evaluations as appropriate. Staff has the necessary knowledge skills and abilities to accomplish goals. The requirements of the performance planning and evaluation system are met and evaluations are completed by established deadlines with proper documentation. Performance issues are addressed and documented as they occur.

Required/Desired Skills

Skill Required/Desired Amount of Experience Assist the Lead IT Specialist by serving as a technical experts with smart class rooms academic labs and multimedia technologies. Assist and advise Required 5 Years Install and perform minor repairs to hardware software and peripheral equipment following design or installation specifications. Required 5 Years Ensure that all upgrades to instructional technology hardware and software are implemented in a timely manner staying current with releases etc Required 5 Years Assist the Lead IT Specialist in maintaining HW and SW inventories of academic classrooms smart technologies computer labs mobile devices Required 5 Years Perform other duties as related to the Technology Services and as assigned by Manager of IT Services and/or Chief Information Officer. Required 5 Years

Questions

Description Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment Question 2 Please list candidates email address. Question 3 In what city and state does your candidate currently reside Question 4 If selected role requires the contractor be ON SITE 100% from Day 1 (may be a minimal fee to contractor for campus parking). Does your candidate agree to this arrangement