Line Manager - Greek - Porto
Line Manager - Greek - Porto
Posted on :
07-10-2024
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1 Vacancy
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Job Description
Position: Line Manager
Location: Porto Portugal
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Lead and develop a team of around 15 Customer Service Representatives (CSRs) to meet performance targets ensure quality and satisfy client and enduser needs
- Actively manage the team using the relevant management systems including fulfilling relevant forms
- Conduct performance analysis coach team members and hold periodic sessions to ensure continuous improvement
- Regularly monitor CSR interactions to ensure client requirements are met offering coaching to enhance quality and productivity
- Provide realtime transaction support and ensure service levels are met to maintain productivity and operational margins
- Conduct team meetings to foster involvement innovation and improvement
- Support CSRs in handling customer interactions across various channels including calls chat email and more
- Implement companywide strategies contribute to department strategic plans and ensure team compliance with all internal policies (GDPR GECSP)
- Promote continuous improvement through innovative ideas motivating team members and contributing to the companys success.
REQUIREMENTS:
- Native / fluent in Greek both verbal and written. Fluent in English
- Minimum of two years in customer experience management or related industries
- Higher education degree is mandatory
- Proficiency in Microsoft Office (Excel Word PowerPoint) internet applications and project tools
- Strong interpersonal skills teambuilding and management abilities achievementoriented mindset and job motivation
- Coaching and mentoring capabilities project management knowledge and reporting tool proficiency will be trained if necessary.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
- Opportunity for personal and professional growth within a dynamic team environment
- Training and development programs including coaching skills and project management tools
- Chance to implement innovative ideas and drive continuous improvement within a global organization
- Exposure to diverse languages and cultures through interaction with global customers
- Flexibility to contribute to strategic planning and companywide initiatives.
Employment Type
Full Time
Key Skills
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