Customer Support Representative - Greek - Lisbon

Position: Customer Support Representative

Location: Lisbon Portugal

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Listen actively to customers questions and concerns about products and provide accurate and effective solutions to address their needs
• Offer clear and concise guidance regarding product usage ensuring customers understand how to use products safely and efficiently
• Provide detailed information on product ingredients composition and safety answering any queries related to the contents of products
• Assist in emergency situations offering immediate support and advice for customers facing issues like product misuse and escalating critical cases when necessary
• Maintain uptodate knowledge of the product line and ensure all customer inquiries are handled with professionalism and empathy
• Document customer interactions accurately ensuring detailed records are kept for future reference or further investigation when needed.

REQUIREMENTS:

• Native/fluent in Greek both verbal and written. Fluent in English (minimum B2 level)
• Excellent communication skills with the ability to listen attentively and respond thoughtfully to customer inquiries
• Strong problemsolving abilities to address customer concerns efficiently and provide appropriate solutions
• Experience in customer service particularly in handling technical or productrelated inquiries is preferred but not required
• Ability to remain calm and composed during highpressure situations such as emergencies or difficult customer interactions
• Proficiency in using email phone systems and other customer service tools; experience with CRM software is a plus
• Strong organizational skills to manage multiple customer requests and document conversations accurately.

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• 5 days of training covering product knowledge customer management techniques and software programs. Training includes handson practice through onthejob training
• During the training period you will be under a preliminary contract with the opportunity to sign a 12month contract upon successful completion
• Opportunity to work in a supportive environment focused on growth and skill development
• Relocation support
• And many others!