Operations Specialist
Operations Specialist
Posted on :
06-10-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
06-10-2024
Job Description
Overview
TekWissen Group is a workforce management provider throughout the USA and many other countries worldwide.
Position: Operations Specialist
Location: San Francisco CA 94158
Duration: 11 Months
Job Type: Contract
Work Type: Hybrid (23 days per week)
Job Description:
- This opportunity requires an individual with high attention to detail excellent problemsolving abilities and an enthusiastic attitude.
Responsibilities:
- Oversee daytoday activities to support the fulfillment of outbound orders and ensure operational efficiency.
- Using multiple ERP systems to accomplish daily task.
- Craft and deliver daily internal and thirdparty logistics (3PL) reconciliation reports to track order accuracy and inventory levels.
- Analyze and interpret export/import data from various internal and external data sources to support decisionmaking and process improvements.
- Support system updates and enhancements to integrate new shipping services and capabilities.
- Facilitate effective communication between Meraki and thirdparty distribution centers to ensure alignment and issue resolution.
- Attend weekly meetings with distribution centers to prioritize orders address issues and optimize fulfillment processes.
- Investigate and resolve lost and damaged package claims handling escalations with couriers and customers in a timely manner.
- Understand and adhere to international shipping requirements including export documentation and regionspecific criteria.
- Provide support for multiple distribution centers as required to ensure consistent operational performance.
- Analyze shipment data to identify opportunities for efficiency improvements in transit modes packaging and other logistical aspects.
- Develop and maintain an understanding of Routing Guides (RTG) and Shipping Routing Configurations (SRC) to streamline processes.
- Communicate Merakis shipping policies clearly and effectively to internal teams and external partners.
- Manage sales and customer escalations providing resolutions and maintaining high levels of customer satisfaction.
- Provide training support and troubleshooting for enterprise resource planning (ERP) programs including user onboarding and ongoing assistance.
- Assist in the implementation and upgrade of ERP systems including configuration customization and integration with existing processes.
- Develop maintain and update system documentation to ensure accuracy and completeness of ERP processes and configurations.
- Review analyze and report on system data and performance metrics to identify areas for improvement.
Requirements and Qualifications:
- Bachelors degree in Business Information Systems Logistics or a related field required.
- 35 years of experience in fulfillment warehouse operations and/or logistics management.
- Proven experience in consulting implementation and support of Enterprise Resource Planning (ERP) applications.
- Extensive experience with ERP systems including setup customization and maintenance.
- Strong knowledge of general business software with a demonstrated ability to learn and apply new applications.
- Ability to articulate complex processes and translate them into actionable steps.
- Excellent organizational and communication skills with proficiency in managing phone email and meeting interactions.
- Proficiency in Microsoft Excel and other data analysis tools.
- Exceptional attention to detail with a focus on accuracy and thoroughness.
- Experience with ERP systems such as Salesforce Dynamics GP or similar platforms preferred.
- Proven analytical and problemsolving skills with the ability to adapt to changing conditions and priorities.
- Demonstrated ability to provide effective user support and training for ERP systems.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
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