Immunizations Operations Support

• Responds to and triages immunization provider calls to the programs main phone number including providing basic problemsolving services such as vaccine order tracking updates via CHIRP (Children and Hoosier Immunization Registry Program)
• Escalates calls to other staff as needed depending on complexity and customer needs
• Monitors and triages shared email inboxes
• Creates and implements staff/issue category tracking system
• Followsup and manages timely issue resolution/responses as needed
• Responds to routine public inquiries with preapproved messaging
• Coordinates public immunization record requests and facilitates consumer access to MyVaxIndiana

• Organizes and maintains document libraries on agency server related to VAM functions
• Ensures program documents are current and accessible to all staff
• Archives relevant necessary documents per retention schedule
• Coordinates content updates based on master calendar (i.e. annual policy updates) and as updates become available (i.e. VIS SheetsVaccine Information Statements)
• Maintains current program operation guides
• Collects organizes and distributes faxed/emailed VFC provider accountability report documents to Regional Vaccine Ordering and Accountability Specialists based on assigned area

• Receives processes and enters all vaccine returns into VTrckS (CDC Vaccine Tracking System)
• Performs routine information updates within CDC databases(i.e. Provider Education and Reporting System PEAR) as requested)

• Prepares and/or transports refrigerated and/or frozen vaccine supplies as needed

• Participates in continuing education and training opportunities related to agency policy VFC policy and procedure customer service and administrative/operation support best practices
• Participates in division events meetings projects and initiatives

• Supports vaccinepreventable disease outbreak response efforts as requested

Skill Required / Desired Amount of Experience Prior customer service experience Required 2 Years Prior administrative support expreience. Required 2 Years Basic knowledge of computer procedures familiarity with Microsoft Office products Required Ability to draft email correspondence using correct grammar spelling and punctuation Required Strong attention to detail with ability to maintain data entry accuracy and confidentiality Required Strong organizational skills Required Prior public health experience in a coordinator or administrative assistant role Highly desired 2 Years Immunization Knowledge Highly desired 1 Years Basic Understanding of VFC (Vaccines for Children) Program Desired 1 Years Basic Understanding of CHIRP (Children & Hoosier Immunization Registry Program). Desired 1 Years