Director Solutioning
Director Solutioning
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Job Description
Summary of the Role:
The Director of Solutioning is a critical leadership role responsible for bridging the gap between sales program implementation and service delivery teams. This individual will oversee the preparation of proposals during the presale and postsale phases and ensure that both the implementation and service delivery teams are aligned to deliver on customer requirements effectively. The Director of Solutioning plays a vital role in ensuring smooth transitions from customer onboarding to successful delivery maintaining customer satisfaction and driving longterm success.
Main Duties and Responsibilities:
- Lead the creation of customized proposals that meet client needs and align with the company s service offerings during presales and postsales.
- Serve as a liaison to ensure clear understanding and alignment of customer requirements among Sales Program Implementation and Service Delivery teams.
- Oversee the Program Implementation team to ensure timely delivery of solutions that meet customer expectations.
- Collaborate with Service Delivery teams to ensure they fully understand customer requirements and monitor performance against defined outcomes.
- Act as the point of escalation for complex customer requirements and maintain proactive communication to ensure satisfaction throughout the engagement.
Requirements
- Bachelor s degree in Business IT or a related field (Masters preferred).
- 8 years of experience in solutioning program management or a similar role ideally in consulting or technology services.
- Strong understanding of sales processes customer success methodologies and program management.
- Proven track record of successful project delivery and customer satisfaction.
- Excellent communication negotiation and relationshipbuilding skills.
- Ability to manage multiple projects and coordinate crossfunctional teams.
Benefits
Key Benefits of Joining Execo:
Competitive Salary and Benefits: We offer attractive pay packages performance bonuses comprehensive health benefits and more to ensure our team members are well taken care of.
WorkLife Balance: We support a healthy balance between your professional and personal lives.
Career Development: Advance your career with continuous learning opportunities professional development programs and chances to work on exciting projects with our global team.
Positive Work Culture: Experience a supportive and inclusive workplace culture that values each individual s contribution and fosters teamwork.
We Listen to Your Feedback
You Can Contribute
You Can Make Your Mark / Make Your Global Impact
CuttingEdge Technology: Work with the latest technologies as we integrate AI and other advanced tools to stay at the forefront of the outsourcing industry.
8+ years of experience in solutioning, program management, or a similar role, ideally in consulting or technology services.
Employment Type
Full Time
