Software Support Analyst
Software Support Analyst
Posted on :
05-10-2024
Employer Active
1 Vacancy
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Job Description
This is a remote position.
The Customer Support Analyst is a customer focused selfdirected member of our application support team. You will identify analyze and offer solutions to customer questions and problems via phone and email. The job calls for a resourceful individual who can learn new skills on the fly with the drive to provide superior customer service in support of our applications. You will be working with a team of professionals who are selfmotivated dependable friendly and resultsoriented individuals who like to help others solve their problems.
key responsibilities:
- Respond to customer phone and email support requests in a timely efficient and professional manner
- Maintain detailed and uptodate notes on all customer tickets and assigned inhouse projects as well as accurately accounting for all time spent on customer tickets and assigned inhouse projects
- Train new customers using online meeting tools and inperson meetings
- Become an expert on the features and business applications of our products and services
Requirements
- Excellent listening skills
- Professional and effective communications skills both verbally and in writing
- Ability to effectively interact and maintain professionalism with customers at all levels via phone email and in person
- Strong technical aptitude
- Demonstrated problem solving capabilities
- Selfstarting with the ability to prioritize and work independently
- Sense of humor curiosity and positive attitude
- Reliable and responsible work ethic
- Functional knowledge of Google Workspace (Docs Sheets Drive etc.)
- Functional knowledge of SQL queries preferred
- Metals Distribution Industry knowledge and experience preferred
- ERP Software knowledge and experience preferred
- Understanding of the fundamentals of accounting preferred
- Bachelor s degree preferred
Benefits
- Work from home
- 5 days a week work shift
Excellent listening skills Professional and effective communications skills both verbally and in writing Ability to effectively interact and maintain professionalism with customers at all levels via phone, email, and in person Strong technical aptitude Demonstrated problem solving capabilities Self-starting with the ability to prioritize and work independently Sense of humor, curiosity and positive attitude Reliable and responsible work ethic Functional knowledge of Google Workspace (Docs, Sheets, Drive, etc.) Functional knowledge of SQL queries preferred Metals Distribution Industry knowledge and experience preferred ERP Software knowledge and experience preferred Understanding of the fundamentals of accounting preferred Bachelor s degree preferred
Education
Bachelor's degree in Computer Science or a related field is preferred.
Employment Type
Full Time
Key Skills
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