German-speaking Call Centre Agent
German-speaking Call Centre Agent
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Job Description
Short Description
Join our client as a Germanspeaking Call Centre Agent and dive into a vibrant life in Matosinhos Portugal!
Bullet Points
- Role is based in Matosinhos Portugal
- 20k Euros bonus
- This is a 6 to 12 month role
About the Role:
Are you ready for a new adventure in Matosinhos
In this role you will provide serviceoriented inbound support for a German bank account.
Your responsibilities will include answering customer questions executing orders on the first contact assisting with phone banking ID and TPIN setup guiding customers through the Postbank app setup and providing exceptional customer service for all retail banking inquiries.
You will also troubleshoot and resolve customer issues efficiently maintain accurate records of customer interactions collaborate with team members to improve service processes and stay updated on banking products and services.
Key Responsibilities:
- Answer customer questions and execute orders on the first contact
- Assist with phone banking ID and TPIN setup
- Guide customers through the Postbank app setup
- Provide exceptional customer service for all retail banking inquiries
- Troubleshoot and resolve customer issues efficiently
- Maintain accurate records of customer interactions
- Collaborate with team members to improve service processes
- Stay updated on banking products and services
Requirements:
Near or native German speaker
Working Hours:
Monday to Saturday 8am5pm (rotative days off)
Onsite 100% in Matosinhos Portugal
Health Insurance:
Yes but you need to already have NIF and NISS.
If not you first need to take care of it as this data is mandatory to enrol in health insurance.
Why wait
Embrace a new life make new friends and explore Matosinhos—all while getting paid!
Apply now and start your adventure in Matosinhos!
Employment Type
Full Time
