Customer Support Agent German
Customer Support Agent German
Posted on :
01-11-2024
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Germanspeaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.
Position: Customer Support Agent
Location: Lisbon Portugal
Employment type: Fulltime.
DUTIES AND RESPONSIBILITIES:
- Communicate with customers using various channels (telephone email and chat)
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing troubleshoot and provide the solution
- Identify when the issue should be reassigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs so that our engineering team can address them
- Maintain and update all jobrelated administrative forms
REQUIREMENTS:
- Native/fluent in German both oral and written. Fluent in English (at least B2 level)
- Experience working in customer centre preferably within social media community
- Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently while being team player at the same time
OFFER:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 07 AM 19:00 PM
- Transportation allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
- And many others!
Employment Type
Full Time
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