CNC Service Director
CNC Service Director
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
- Build and maintain a strong service organization in the igned region.
- Manage and maintain service KPIs including service efficiency billing product problem reporting and response time.
- Ensure profitability of local offices by managing costs and revenue generation.
- Oversee and improve regional service processes procedures doentation and reporting; propose changes when necessary.
- Develop action plans to increase profitability and adjust resources based on market conditions.
- Provide technical and policy support to local service coordinators and managers.
- Negotiate and prepare corporate service and spare parts agreements with customers.
- Visit customers (both independently and with sales teams) to recover lost clients and strengthen relationships with existing or new clients.
- Manage and oversee local personnel ensuring adequate technical support for customers.
- Monitor and track training for service personnel based on s levels and machine installations.
- Handle escalation cases and prepare executive summaries for management.
- Oversee regional supplies including service tooling and calibration processes.
- Coordinate with regional and national service managers when necessary.
- Present service performance updates in subregional status meetings focusing on KPIs such as revenue efficiency and response time.
- Address and resolve issues within local offices.
- Coordinate factory support for installations and global service interventions as required.
- Manage escalations and secondlevel tickets escalating to national or global teams when needed.
- Conduct performance reviews interview potential employees and coordinate regional training for new hires.
- Ensure timely invoicing for services within the region and support collections when needed.
- Conduct regular subregional service meetings to guide and support the team.
- Perform other duties as igned.
Minimum Requirements:
- Bachelors degree required.
- Knowledge of mechanical electrical pneumatic hydraulic systems CNC programming and PLC systems is preferred.
- Experience in related fields or machining is an advantage.
- Strong Excel ss (Vlookup pivot tables) required.
- Ability to manage multiple projects in a fastpaced environment.
- Excellent communication and professional interaction with internal and external clients.
- Proficiency in Microsoft Office (Outlook Excel Word PowerPoint); SAP experience is a plus.
- Experience with MS Visio and process flow chart development is preferred.
- Strong leadership problemsolving and teambuilding ss.
- Exceptional organizational ss and attention to detail.
Employment Type
Full Time
