Remote Customer Service Chat Representative No Phone Work
Remote Customer Service Chat Representative No Phone Work
Posted on :
15-12-2024
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Job Description
How to Apply:
You can apply directly at jobtacular. com for this position.
Company Overview:
Our client is a leading online chat support provider for major brands delivering topnotch customer service to customers around the world. We pride ourselves on providing personalized and efficient support and our team of professionals is dedicated to delivering the best possible experience for our clients customers. As a remote Customer Service Representative youll join a dynamic and growing team of likeminded individuals who are passionate about customer service and making a difference in peoples lives.
Job Title and Description:
Were seeking a skilled and enthusiastic Remote Customer Service Representative to provide topquality customer support via email phone and chat. Youll serve as the first point of contact for customers delivering prompt friendly and efficient service to ensure a positive customer experience. Youll be responsible for assisting customers with a variety of inquiries including product information order status billing and technical support.
Key Responsibilities:
- Provide excellent customer service via email phone and chat responding to inquiries in a timely and friendly manner
- Accurately and efficiently process orders returns and exchanges
- Resolve customer complaints and issues finding appropriate solutions and escalating issues as necessary
- Stay uptodate on product knowledge and customer service best practices to ensure highquality service
- Document customer interactions and maintain accurate customer records
- Collaborate with other team members and departments to resolve customer issues and ensure a smooth customer experience
Qualifications and Requirements:
- High school diploma or equivalent required; some college coursework or degree preferred
- At least 1 year of customer service experience preferred; experience in a remote customer service position is a plus
- Strong written and verbal communication skills with the ability to communicate clearly and effectively with customers and team members
- Excellent problemsolving skills and the ability to think critically and creatively to find solutions
- Strong organizational skills and attention to detail
- Comfortable using computers and software applications including Microsoft Office and Google Suite
- Reliable internet connection and a quiet workspace to ensure productivity and effective communication
- Availability to work a flexible schedule including evenings weekends and holidays
Benefits and Compensation:
- Our client offers a competitive salary of $21 per hour along with a comprehensive benefits package that includes:
- Health dental and vision insurance
- Paid time off including vacation sick days and holidays
- 401k plan
How to Apply:
To apply for this position please submit your resume and a cover letter detailing your relevant experience and qualifications. In your cover letter please also describe your experience with remote work and your availability to work a flexible schedule.
FAQs About Remote Work:
Q: What equipment do I need to work remotely
A: In most cases you will need a reliable computer highspeed internet connection and a quiet workspace. Some positions may require additional equipment or software.
Q: How will I communicate with my team and supervisor
A: Communication will vary depending on the company and position but most remote teams use a combination of email chat and video conferencing tools to stay in touch.
Q: How can I stay motivated while working from home
A: Its important to establish a routine and set boundaries between work and personal time. Take breaks when needed stay organized and stay connected with your team.
Employment Type
Full Time
Key Skills
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