PMO Director - Airport Dimensions

Airport Dimensions is part of Collinson acknowledged as a global leader in customer benefits and loyalty.

Collinson has been enhancing the airport experience for over 30 years with access to lounges retail dining and spa experiences offers and more. Creators of the worlds largest lounge membership program Priority Pass provides access to an extensive global lounge and partner network.

Using their expertise and products to craft customer experiences. Collinsons range of services helps global brands acquire engage and retain choicerich customers.

Airport Dimensions want travelers to value their time at the airport. They continuously seek ways to open new dimensions in customer engagement using a mix of enriching physical experiences and innovative digital services. From comfortable lounges to restful sleep pods from convenient food ordering to contactless collection of duty free Airport Dimensions help improve the travel experience while critically helping airports maximize nonaeronautical revenue opportunities retain airlines and become more competitive.

Airport Dimensions has a rapid growing network of locations at the worlds leading airports across the United States United Kingdom and Middle East. Under our brands The Club Club Aspire Chase Sapphire Lounge by The Club No 1 Lounges and sleep n fly Airport Dimensions provides awardwinning hospitality services tailored to the specific needs of passengers and has developed valueadded experiences for over 50 airport and airline partner.

What does an PMO Directordo

The PMO Director provides strategic leadership and oversight for a team of Project Managers ensuring that all crossfunctional projects align with organizational standards and best practices. This role is responsible for guiding the entire project management lifecycle including governance team leadership prioritization communication and quality control to achieve successful project outcomes.

As a key driver of project management methodologies the PMO Director will identify and implement opportunities to improve efficiency enhance communication and streamline processes across a diverse project portfolio. Leading a team of Project Managers this role will foster a collaborative environment that supports professional growth optimizes resource allocation and aligns project goals with business objectives.

Additionally the PMO Director will establish and monitor key project metrics developing standardized operating procedures that identify mitigate and control risks. Working closely with crossfunctional departments external partners and vendors the PMO Director will ensure all projects are delivered on time meet specified requirements and stay within budget.

What Youll do

• Define and Direct PMO Strategy: Establish and implement the overarching strategy for the Program Management Office driving impactful business results and aligning program objectives with the organizations strategic goals.
• Project Oversight and Lifecycle Management: Oversee project plans from inception through completion ensuring milestones deadlines and reporting standards are met for all Airport Dimensions and client programs.
• Team Leadership and Development: Lead mentor and develop a team of Project Managers responsible for the daily management and successful execution of project plans. Cultivate a highperformance culture focused on accountability continuous improvement and professional growth.
• Enhance Efficiency and Productivity: Identify and implement strategies to streamline processes optimize resource allocation and increase productivity both within the PMO and across stakeholder groups.
• Stakeholder Collaboration and Alignment: Partner closely with internal and external stakeholders to shape comprehensive project plans and timelines. Lead coordination across multiple departments and partners to ensure alignment on project objectives and progress.
• Risk Mitigation and Decision Support: Develop and implement proactive risk management strategies ensuring that decisions across stakeholder groups support successful project outcomes and minimize potential disruptions.
• Expert Advisory to Key Stakeholders: Act as a trusted advisor to Airport Dimensions and key external stakeholders including vendors (architects general contractors client representatives) and operations and staffing companies. Serve as the primary point of contact for strategic project guidance and oversight.
• Executive Reporting and Presentations: Provide senior management with detailed and insightful reports and presentations on project progress key metrics and outcomes. Maintain open channels of communication with executive leadership to support informed decisionmaking.
• Communication Strategy and Technology Implementation: Develop and execute a robust communication strategy using suitable technology platforms to ensure all stakeholders provide regular updates to the Project Office. Act as the central point of contact for project status and deliverables across internal and partner workstreams.
• ExecutiveLevel Presentation Skills: Leverage experience presenting to Clevel executives within Airport Dimensions Collinson and external partner organizations effectively communicating project insights and recommendations.
• Strategic Collaboration with Senior Leadership: Collaborate with senior leadership to ensure projects are aligned with organizational goals and are on track to achieve expected outcomes.
• Innovative Process Improvement: Develop advanced methodologies applications and standards to continuously improve the project offices capabilities enhancing the delivery of project management excellence.
• Business Optimization and Performance Enhancement: Identify and lead initiatives focused on optimizing business processes increasing efficiency productivity and performance across the organization.

What Youll Need

• Proven Leadership in Complex Environments: Demonstrated experience managing largescale projects and diverse teams ideally within complex matrixed environments that require crossfunctional coordination.
• PeopleCentric Leadership: Strong ability to inspire mentor and develop team members fostering a collaborative and growthoriented environment that empowers direct reports to excel.
• Advanced ProblemSolving and Resolution Skills: Skilled at analyzing and resolving complex challenges involving crossfunctional teams bringing clarity and direction to multifaceted issues.
• CrossCultural and CrossFunctional Expertise: Expert in managing crosscultural considerations and clarifying roles with a strong ability to address competing priorities and align teams with overall project goals.
• Collaborative Approach: Exceptional at building strong relationships across internal and external teams working effectively at all organizational levels to promote teamwork engagement and shared accountability.
• Multifaceted Project Management: Proven capability to lead and oversee multiple projects simultaneously across various stages of design and construction ensuring alignment with strategic objectives.
• Outstanding Communication and Presentation Skills: Highly effective communicator with the ability to distill complex issues into clear actionable insights for diverse audiences including executive leadership.
• Commitment to Team Success: A collaborative team player with a commitment to driving shared success contributing actively to a cohesive and resultsdriven project environment.

Essential

• Undergraduate degree
• Minimum of 710 business management experience
• Project management skills and/or past experience in large scale project implementations preferably in the travel industry
• Strong manager of people and ability to develop and maintain key internal and external working relationships (key when relying on others to complete deliverables)
• Ability to travel as needed (estimated 12 trips quarterly) along with flexibility to work from home or office
• Must be authorized to work in U.S.

Desirable

• Graduate degree
• Experience in travel hospitality and/or airport environments
• Familiarity with airports and airport lounge programs offerings and operations.

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical dental life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits

Collinson is an equal opportunity employer and welcomes differences in all their forms including: color race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc.).